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GOOGLE LOCAL HAS STOPPED WORKING AND WON'T LET ME LOGIN

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi everyone, 

 

I am having some trouble with my Google My Business account. 

 

I have verified my business account and it started climbing in the local map settings and then all of a sudden it disappeared and booted me out of the website and every time I've tried to log back into Google My Business since on my laptop its come up with this screen:

Desktop error messageDesktop error message

So, i downloaded the Google My Business app on my phone and it let me access the screen but still come up with an error message, which was:

Phone Error MessagePhone Error Message

I thought maybe it's because all the information had dissapeared so I tried to re enter the information again and it come up with this error message:

Phone error messagePhone error message

It won't let me add information.

 

Could someone please help me with this? I need to get my business listed ASAP.

I was changing some of the address details (areas covered), before it booted me out.

 

This is my Google Local account: https://plus.google.com/u/0/b/112562305039213413112/+JRSDesigns

 

Many thanks in advance

Jake

1 Expert replyverified_user

Re: GOOGLE LOCAL HAS STOPPED WORKING AND WON'T LET ME LOGIN

[ Edited ]
Top Contributor
# 2
Top Contributor

Ho @JRS D

 

I'm afraid but your mentioned URL isn't your "Google local account".

Its a plain Google+ URL (note: GooglemyBusiness and G+ are divorced now and verly likely will never get married again)

 

However I figured out this llnk to a Google Local listing of your business and its indeed pretty strange: https://goo.gl/maps/AH3BxsMf1oK2

 

Why is or what at is strange with this link?

Is seems being like a service area business (not showing any address) or marker on GMaps..

so far so good.

But the bad message is: it also doesn't show your service area in case you specified such service area. 

 

Screenshot 2017-05-14 at 10.13.21.png

 

In case you still have no access to your dashboard anymore where you manage this listing lemme know.please.

 

I will then try escalating this issue through my channels to Google

In this case I also need the mail address as you are using to sign into your dashboard .

But don't publish this email address here.

You can contact me offline the forum through this form after reading it's disclaimer:
http://goo.gl/ornqS8

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

GOOGLE LOCAL HAS STOPPED WORKING AND WON'T LET ME LOGIN

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi, 

 

I still can't access Google My Business. 

 

I have sent you the link with my login email address. 

 

Could you please email me through my private email address which I have provided on the form - j***@jrsd******.com 

 

Many thanks,

Jake

GOOGLE LOCAL HAS STOPPED WORKING AND WON'T LET ME LOGIN

[ Edited ]
Top Contributor
# 4
Top Contributor

@JRS D

 

there is right now no need to contact you via either of both mentioned mail addresses yet as I will now escalate your issue based on the provided facts to Google - adding your gmail based mail address as the one you try to manage your dashbaord to no avail.

Please be patient until I get a word back from Google.

(for my own reference only # 499)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

GOOGLE LOCAL HAS STOPPED WORKING AND WON'T LET ME LOGIN

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Okay, 

 

As soon as possible please, as it is affecting my business.

 

Many thanks,

Jake

GOOGLE LOCAL HAS STOPPED WORKING AND WON'T LET ME LOGIN

Top Contributor
# 6
Top Contributor

haha

JRS you can make business meanwhile at your other locations perhaps"

https://goo.gl/maps/ZC8WQAYABu32

 

btw what is your address as specified in the strange listing with the 500 error

 

Guessing but not sure its somewhat like 

Town Rd
Enfield
N9 0HH

Is this correct?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

GOOGLE LOCAL HAS STOPPED WORKING AND WON'T LET ME LOGIN

Top Contributor
# 7
Top Contributor

@JRS D

got a word back from Google

 

They're  asking:
do you meet your customers face to face or does you conduct his business only via phone and internet/email?
Where do you meet your customers?
Specify it please!
Note: If a user does not meet his customers face to face then I am afraid the business is not eligible to be on maps.
Please let me know. If you meet your customers face to face, can you please provide step by step screenshots while you are trying to log into your account on his computer, including the 500 error?

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: GOOGLE LOCAL HAS STOPPED WORKING AND WON'T LET ME LOGIN

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi,

Thanks for the reply. Yes, I do meet my customers face to face. After they have called me, I arrange to meet them at their property or in public. I'm a mobile business. 

 

Here's the screenshots

What I press to get into Google My Business.What I press to get into Google My Business.Error Message which followsError Message which follows

GOOGLE LOCAL HAS STOPPED WORKING AND WON'T LET ME LOGIN

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Hi, any updates since my last post to you with the screen shots of the error messages that come up and confirmation of meeting my clients face to face? 

 

Jake

Re: GOOGLE LOCAL HAS STOPPED WORKING AND WON'T LET ME LOGIN

Top Contributor
# 10
Top Contributor

@JRS D

Unfortunatly no updates as you missed to tag me in both of your last responses.

Due to an error in the forum software KI did not get properly any notification.

Its by chance I saw you todays post only.

 

Will now inform Google about your response from 6 days ago.

 

Sorry for the inconveniece and don't forget tagging me in future properly

 

_________________________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile