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GOOGLE IS FALSELY STATING WE ARE CLOSED PERMANENTLY WHEN WE HAVE MOVED.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

This page below shows our previous address :

https://www.google.com.au/?gws_rd=ssl#q=audiobuy.com.au+australia

 

We have since moved to the below address which we have marked in Google LOCATION and put in all of the info.

AudioBuy.com.au | Australian Office

802 Pacific Hwy Suite 1A Level 2

Gordon 2072

New South Wales Australia

Question. Why is Google showing this false information and why can we not remove it immediately?
I've checked in Settings and there is no option which is of any use. Google may not realise the damage it causes when making these false claims but it is expensive. How do we get this resolved?

1 Expert replyverified_user

Re: GOOGLE IS FALSELY STATING WE ARE CLOSED PERMANENTLY WHEN WE HAVE MOVED.

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

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Re: GOOGLE IS FALSELY STATING WE ARE CLOSED PERMANENTLY WHEN WE HAVE MOVED.

Top Contributor
# 3
Top Contributor

you are complaining about a location showing as closed where  your business in't anymore running.

Therefore this "closed"  is a correct information  so far.

But why on Earth haven't you created for the new address a listing and verified it?

I can't see you have done this yet.

Once this is done there will be an option to redirect the closed location to the new location.

So please go ahead using https://business.google.com/create  creating and verifying for the new address a listing asap

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: GOOGLE IS FALSELY STATING WE ARE CLOSED PERMANENTLY WHEN WE HAVE MOVED.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
I have requested a postcard to the new location 2 weeks ago.

Re: GOOGLE IS FALSELY STATING WE ARE CLOSED PERMANENTLY WHEN WE HAVE MOVED.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I have 1 brand page :
https://plus.google.com/u/0/+AudiobuyAustralia/posts

And 1 new Google location :
https://plus.google.com/b/112422106661924852043/+AudiobuyAustralia-com-au

The Google location page will replace the brand page when the GOOGLE POSTCARD arrives.

Questions :

1.How do I merge them so I only have 1 LOCATION PAGE with the history of the other?

2. How long before Google updates our address in search results?
The current address it is guessing because we haven't added any address to our brand page.

Many many thanks!

Re: GOOGLE IS FALSELY STATING WE ARE CLOSED PERMANENTLY WHEN WE HAVE MOVED.

Top Contributor
# 6
Top Contributor

@Audio S

Once the listing for the new location is verified there will be a new situation regarding handling the closed one.

Please let me know here as soon as you verified the now location.

But please avoid to post here until next wednesday as I on a short trip for the next four days. (justy to avoid I miss your next post here)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: GOOGLE IS FALSELY STATING WE ARE CLOSED PERMANENTLY WHEN WE HAVE MOVED.

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Thanks sexy colonel !!