GMB not reflecting accurate reviews
1. 561 Carpet and Tile
2. Palm Beach Gardens, Fl
Google reflects 4.8 stars, when there are 6 reviews with all 5 stars. Am I missing something?
Re: GMB not reflecting accurate reviews
Google doesn't use a straight average to calculate their overall star rating which is why you're not seeing an overall 5 star review.
"We calculate an overall rating based on user ratings and a variety of other signals to ensure that the overall score best reflects the quality of the establishment."
What those other signals are is anyone's guess - secret Google business :) - but Mike Blumenthal provides some possibilities in this article: http://localu.org/blog/google-show-4-8-rating-5-star-reviews/