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GMB not reflecting accurate reviews

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# 1
Visitor ✭ ✭ ✭

1. 561 Carpet and Tile 
2.  Palm Beach Gardens, Fl  
3. 561.277.8400 
4. https://goo.gl/maps/YDcjXRYE3CL2

 

Google reflects 4.8 stars, when there are 6 reviews with all 5 stars. Am I missing something? 

1 Expert replyverified_user

Re: GMB not reflecting accurate reviews

Top Contributor
# 2
Top Contributor
Hi Matt

Google doesn't use a straight average to calculate their overall star rating which is why you're not seeing an overall 5 star review.
.
"We calculate an overall rating based on user ratings and a variety of other signals to ensure that the overall score best reflects the quality of the establishment."

What those other signals are is anyone's guess - secret Google business :) - but Mike Blumenthal provides some possibilities in this article: http://localu.org/blog/google-show-4-8-rating-5-star-reviews/

Priya Chandra, Google My Business Top Contributor
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