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GMB knowlege graph showing wrong city and business not showing up either in wrong city local pack

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

Our client's business is situated in Maple Valley but when we perform a brand name search, knowledge graph shows up the business as located in nearby City Hobart, WA which is incorrect.

 

If we perform a search for landscapers in Maple Valley, WA our business does not show up most of the times. If we perform a similar search in Hobart then our business shows up. 

 

 

lakewashington.jpgWrong city name in knowledge graphWe think GMB has associated this business to wrong nearby location.

 

How can we go about fixing this.

Thanks

Kamesh

 

 

lakewashington.jpg

 

1. Full business name : Lake Washington Landworks, LLC
2. Current business address : 26514 SE 216th St, Maple Valley, WA 98038, USA
3. Current telephone number : 425-432-5038
4. Google Maps URL : https://www.google.co.in/maps/place/Lake+Washington+Landworks,+LLC/@47.409937,-121.987763,15z/data=!...
5. Website (if applicable): https:///lakewashingtonlandworks.com

1 Expert replyverified_user
1 ACCEPTED SOLUTION

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Marked as Best Answer.
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Accepted by topic author info v
April 2017

GMB knowlege graph showing wrong city and business not showing up either in wrong city local pack

Top Contributor
# 8
Top Contributor

its to consider as a "ranking matter"

Unfrotunately Google doesn't comment or help an ranking issues.

Their only help page is https://support.google.com/business/answer/7091?hl=en

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

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GMB knowlege graph showing wrong city and business not showing up either in wrong city local pack

Top Contributor
# 2
Top Contributor

@info v

 

I'm little bit confused.

 

Beside on how the little maplet of the knowledge graph shows you near Hobart:

 

Searching for your plain street address with GMaps I get the same location in Hobart: https://goo.gl/maps/WjCktJex4452

 

So we have to check at first where there should be the resulting marker of a GMaps search for " 26514 SE 216th St, Maple Valley, WA 98038, USA"?

 

Can you provide the coordinates of this location please?

Are this different coordinates as 47.409939, -121.987762?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

GMB knowlege graph showing wrong city and business not showing up either in wrong city local pack

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Helmut,

 

Thanks for your reply.

 

Google maps url for this business shows coordinates as @47.409937,-121.987763.

 

I think due to the city confusion we are missing out on business from business location city and due to proximity from Hobart this business does not show up in top results among local pack either.

 

Kamesh

GMB knowlege graph showing wrong city and business not showing up either in wrong city local pack

[ Edited ]
Top Contributor
# 4
Top Contributor

I see  -  it means your location marker of GoogleMyBusiness is correct.

Its just an issue about "finding near your city "Maple Valley"?

 

KI btw get you for "Landscaper near Maple Valley 98038 WA" But I also agree people unlikely will search you  like  this.

 

An other point: are you really servicing custiomers at your businss address?

 

The most landscaper don't  - servicing instead  their customers at customers  adresses only.

Have you ever considered to set up a service area around your address and unchecking the little box "I also serve customers at my business location"???

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

GMB knowlege graph showing wrong city and business not showing up either in wrong city local pack

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi Helmut,

 

I agree with you, I think we should change the setting to service area business. I'll do that right away. Its just some of the businesses have turned on that setting and some of them are still doing it default way.

 

What do you suggest: should we use the radius setting from our business or provide individual zip codes that we serve in?

 

Kamesh

GMB knowlege graph showing wrong city and business not showing up either in wrong city local pack

Top Contributor
# 6
Top Contributor

@info v

 

from any technical point of view it doesn't matter.

But supposed your business  location isn't really in a center of a circled service area I would prefer specifying Zips or city & town names.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

GMB knowlege graph showing wrong city and business not showing up either in wrong city local pack

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi Helmut,

 

Noted. I'll make the necessary changes. 

 

How about my original question. Google local pack just shows 2 local businesses if I search for landscape in Maple Valley, WA which does not include my client's business.

 

Kamesh

Marked as Best Answer.
Solution
Accepted by topic author info v
April 2017

GMB knowlege graph showing wrong city and business not showing up either in wrong city local pack

Top Contributor
# 8
Top Contributor

its to consider as a "ranking matter"

Unfrotunately Google doesn't comment or help an ranking issues.

Their only help page is https://support.google.com/business/answer/7091?hl=en

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

GMB knowlege graph showing wrong city and business not showing up either in wrong city local pack

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Sure Thanks Helmut for all your help. I have made the change as service area business. And will try to follow all the steps mentioned in the help page.