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Flagging a review that was actually for another company with a similar name

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
We manage a maps listing for a client who received a review that was actually referring to our client's sister company (one is a garage the other is a second hand car dealer).
 
Details:
Surecar Limited
1 Stoke View Rd, Bristol BS16 3AE
0117 939 5555
 
The review was negative, and we have advised our client to explain the situation to the reviewer (that they posted it on the wrong company), but we need this review removed. I have flagged it as "Off topic" which is the closest I can get to the situation; why doesn't the procedure for flagging a review actually have a field to allow an explanation of why it is being flagged?
1 Expert replyverified_user

Flagging a review that was actually for another company with a similar name

Top Contributor
# 2
Top Contributor

@Vector S I will escalate this to Google to see if they can remove it. It makes sense that they might given you guys don't sell cars.


Joy Hawkins, Google My Business Top Contributor
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Owner of Sterling Sky
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Flagging a review that was actually for another company with a similar name

Top Contributor
# 3
Top Contributor

@Vector S this should be resolved now. Let me know if there is anything else you need assistance with.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual