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Flagged review / remove / edit - rating

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have received a review on our business page, in which we replied and addressed the same customer issue then he reviewed us again by just posting another 1 star review instead of replying to our response.  So because he has given us 2 bad reviews it has pulled our rating down.  My compliant isn't about the review, but that fact he is allowed to leave more than one review instead of replying to the initial review and addressing the issue.  I would like to see if we can have one of them removed and combined into the original review. A person should not be allowed to leave more than one review due to this reason Good or bad

Flagged review / remove / edit - rating

Follower ✭ ☆ ☆
# 2
Follower ✭ ☆ ☆

If you really want someone to help, please include the following details:

1. Full business name
2. Current business address
3. Current telephone number
4. Google Maps URL
5. Website (if applicable)