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Feedback for Google

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Had to call google yesterday due to an issue not being resolved. Usually customer service is great. Yesterday though, my rep hung up on me!!! I still had more questions, and was about to ask them but all I got was a "That's all we can do ma'am, bye." Click. And obviously never put me through to the phone survey you usually get. 

1 Expert replyverified_user

Feedback for Google

Top Contributor
# 2
Top Contributor

Hi,

 

I would like to apologize for the lack of reply to your help inquiry. The Google My Business community has recently implemented several improvements that we hope will allow the proper care of help tickets here.

 

If you still have an issue that needs attention, please take a moment to review our Go-To Guides. These are carefully created to cover most issues someone may face and they provide unique solutions that are easy to implement.

 

If you have already found a solution, can you provide an update on how you solved your issue? If you are still in need, please do let us know.

 

Thank you for using Google My Business (GMB) to strengthen your online presence.

 

Kind Regards,

 

James

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