False business review
Hi, I have a small independent automotive shop which I started with a colleague at the tail end of last year. We have worked hard in earning a good reputation with our customers, we have had a number of reviews, all of them very good with five stars. On April the 1st (funnily enough!) we received a one star review from someone who has never been to our shop and was obviously aiming to review a main dealer where he just purchased a new vehicle. I have flagged the review with google and replied to the review politely asking the person to remove the review as it is nothing to do with our repair facility. So far the review has not been changed or removed. What can I do to get this dealt with? Please help, we are a new business, things are difficult enough without having to deal with this.