My Business
3.1K members online now
3.1K members online now
Follow threads that discuss the latest tips on how to get your business online… for free!
Guide Me
star_border
Reply

False Reviews

[ Edited ]
Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

I just noticed that I got 4 1 star reviews all at the same time from someone or a family.  None of the names match any of my patients in my practice.  Either they got the wrong practice or someone is trying to tarnish my business please HELP!  I can prove that none of those names are in my practice

 

Hampton Roads Pediatric Dentistry

220 Nat Turner Blvd

757-240-5711

https://www.google.com/maps/place/Hampton+Roads+Pediatric+Dentistry/@37.0848854,-76.4870359,15z/data...

 

https://www.hrpediatricdentistry.com/

1 Expert replyverified_user

False Reviews

Top Contributor
# 2
Top Contributor

Hey @babiko

 

It does appear like these reviews were all regarding the same experience. I'll go ahead and ask Google to remove the duplicates. I'm not 100% sure they'll remove the first one but I'll ask.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

False Reviews

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆

there is no one under those names in my practice....how can I prove to you that they are not patient of records

Re: False Reviews

Top Contributor
# 4
Top Contributor

That's the problem. There is absolutely no way to prove it.  It is extremely unlikely that Google will remove a negative review because often people use anonymous usernames online and there isn't any way to prove their identity.

 

I believe Google will probably remove 3 of them. They might remove the 4th as well - I'll let you know what they tell me.

 

 


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

False Reviews

Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆

thank you for your time and effort

Re: False Reviews

Follower ✭ ☆ ☆
# 6
Follower ✭ ☆ ☆
were you able to get an answer? I am very upset about this

False Reviews

Top Contributor
# 7
Top Contributor

I don't hear back that fast. Normally it takes a few days.  I'll post back here when I find out.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

False Reviews

Follower ✭ ☆ ☆
# 8
Follower ✭ ☆ ☆

Hi Joy, 

 

Sorry to bother, but any update?  it has been a week.

 

Bobby

False Reviews

Top Contributor
# 9
Top Contributor

I did hear back that they wouldn't remove them but I pushed back with more comments and am waiting for them to review that.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

False Reviews

Follower ✭ ☆ ☆
# 10
Follower ✭ ☆ ☆

well, that is not ideal, and in light of the fact that 1.  it was the same person, 2.  done at the same time, 3.  and they are not patients of record.  is there a precedent if my lawyer starts to investigate this.  I feel that google has to also protect its clients as well