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Fake reviewer leaving the same review on multiple businesses – please help!

Follower ✭ ✭ ☆
# 1
Follower ✭ ✭ ☆

Hello, 

My client has received a negative review. But we checked the customers profile and it is fake.

Same customer has left negative reviews in other agents map listing as well. 

 Details : 

Reviewers profile : https://www.google.com/maps/contrib/111795048392993240365/reviews/@40.6547895,-74.3908945,13z/data=!... 

 Map listing URL of my client : https://maps.google.com/?cid=3902120294568021621

 

Name : State Farm : Jean Digrande

Address : 560 Mountain Ave, Gillette, NJ 07933

Phone number : (908) 647-4262

 

I have already flagged the review and I am hoping someone would escalate this further.

 

Thank you 

1 Expert replyverified_user

Fake reviewer leaving the same review on multiple businesses – please help!

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Anaswara- If you get impatient awaiting on someone to escalate this case further, you could call Google My Business and try to have them escalate it as well...

Fake reviewer leaving the same review on multiple businesses – please help!

Follower ✭ ✭ ☆
# 3
Follower ✭ ✭ ☆

Thank you. I am going to try my luck one more time :-) 

Fake reviewer leaving the same review on multiple businesses – please help!

Follower ✭ ✭ ☆
# 4
Follower ✭ ✭ ☆

Hello, 

 

Any updates on this ?

Please help!!!

 

Thanks 

Fake reviewer leaving the same review on multiple businesses – please help!

Top Contributor
# 5
Top Contributor

Hey @Anaswara

 

I agree with what Nate mentioned if you ever don't hear back from one of us, GMB support should be able to get this done for you. I'll escalate this case for you and let you know when I hear back.


Joy Hawkins, Google My Business Top Contributor
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Owner of Sterling Sky
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Fake reviewer leaving the same review on multiple businesses – please help!

Follower ✭ ✭ ☆
# 6
Follower ✭ ✭ ☆

Thanks a lot Joy! I would definitely try that next time. Appreciate your help!

Fake reviewer leaving the same review on multiple businesses – please help!

Follower ✭ ☆ ☆
# 7
Follower ✭ ☆ ☆

Google My Business does not care about anything, especially businesses. They are rude. I had a similar situation with a fake account created specifically to leave a 1 star review for a company (to which i have told them to check the IP address, the date of creation and so forth).  It breaks guidelines and policies that are listed on the support page outlining in bullet points and i went over IN DETAIL how it breaks these policy guidelines and yet they refuse to take it down. claiming they can only go based on the "content".  I have spoken to the people at this India office and they are rude and incompetent.  I have never experienced anything like this in my life.  Who is training these phone reps???!?!   When I speak with them it's like they have no one to answer to.

Fake reviewer leaving the same review on multiple businesses – please help!

Top Contributor
# 8
Top Contributor

@Damian W if you have a case you want someone to look at, please post your own thread and list the details of the business and review in question just like @Anaswara has done.

 

This thread is about her example/case.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Fake reviewer leaving the same review on multiple businesses – please help!

Follower ✭ ☆ ☆
# 9
Follower ✭ ☆ ☆

yea and I am sharing my experience (which is similar to hers) in trying to get it removed.  and I am sharing my experience dealing with the incompetence of the people at Google My Business.

Fake reviewer leaving the same review on multiple businesses – please help!

Top Contributor
# 10
Top Contributor

If you want assistance, please post a new thread and I'd be happy to take a look. It's impossible to help you without knowing the details :)

 

Also, please don't post them on this thread - we need separate threads per issue to keep things organized.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual