My Business
1.9K members online now
1.9K members online now
Follow threads that discuss the latest tips on how to get your business online… for free!
Guide Me
star_border
Reply

Existing Business Showing Closed

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

We are https://plus.google.com/+YorkshireDoorsUK1 

 

My business has been listed as closed (possibly maliciously by a business with a similar name to ourselves).  We are yorkshire-doors.co.uk (but there is another business with the URL yorkshiredoors.co.uk).

 

Please can we prevent it from being marked as permanently closed?  I'd have thought the system would at least consult the business owner before listing it as closed on Google Maps!

 

Thanks,

 

Dave

 

 

 

 

 

 

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author David R
January 2016

Re: Existing Business Showing Closed

Top Contributor
# 3
Top Contributor

Hi @David R

 

In addition to @Helmut Geissler's great advice, I'm curious whether you see the option in https://business.google.com/manage/ to mark the business as open?

 

Google recently added the ability to open/close businesses from within the dashboard (https://support.google.com/business/answer/6323743) so I'm wondering if this option is available to you? 


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
Follow me on Twitter  |   Connect on G+  |   Read my Blog

View solution in original post

Re: Existing Business Showing Closed

Top Contributor
# 2
Top Contributor

@David R

 

use this link "Not true?" to report it as open (hit the YES to get change igt to NO) and hit then "Add a note" to provide more infos 

(I did it already too)

 

You also can contact business support an telling them you are open at the address "3-5 Wharf St Shipley, West Yorkshire BD17 7DW United Kingdom"

The best way to get support: 
support.google.com/business/contactflow?hl=en

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile
Marked as Best Answer.
Solution
Accepted by topic author David R
January 2016

Re: Existing Business Showing Closed

Top Contributor
# 3
Top Contributor

Hi @David R

 

In addition to @Helmut Geissler's great advice, I'm curious whether you see the option in https://business.google.com/manage/ to mark the business as open?

 

Google recently added the ability to open/close businesses from within the dashboard (https://support.google.com/business/answer/6323743) so I'm wondering if this option is available to you? 


Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
Follow me on Twitter  |   Connect on G+  |   Read my Blog

Re: Existing Business Showing Closed

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
I've marked it as open - which seems to have fixed it from List View (I thought I'd searched out all such options before but perhaps it's a new one).

We requested a call-back and they seemed to think it was something to do with a duplicated account. We have two businesses with the same address, but they are separate. Anyway - we deleted one of them (not our preferred option)... Seems ok now but for how long...?

Re: Existing Business Showing Closed

Top Contributor
# 5
Top Contributor

@David R & @PriyaC

 

I just got the info from Googl the business page is now not anymore marked as closed - 
Ii check it on my German end and can confirm it being open again.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Existing Business Showing Closed

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Can you please fix jessesliquorshack it is showing closed. Please call me at+17808917260 I can’t resolve the issue my name isJesse