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Error message when adding our clients as managers to GMB through a brand email address

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# 1
Visitor ✭ ✭ ✭

When we attempt to invite our clients to a GMB listing that we have set up with a branded email, we get this message. "unable to invite managers because this brand account is blocked"

Does anyone know a solution for this?

1 Expert replyverified_user

Re: Error message when adding our clients as managers to GMB through a brand email address

Top Contributor
# 2
Top Contributor

@Lisa P

I'm not quite sure Lisa understanding you 

is the actual GMB listing based on a google account (set up with a branded email) or are the people to get invited as manager using such a  branded email

And what do you get in your dashboard for the listing in question if selecting "Manage users" as per my screenshot:

screenshot-business.google.com 2016-11-10 14-12-33.png

 

 

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile