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Editorial Summary is 2+ years out of date BUT no option to edit/report

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

When our business details are displayed in Google, there is the Editorial Summary alongside location, times etc etc for the business.

 

The editorial summary is 2+ years out of date is is VERY misleading to customers.

 

For instance, it mentions..........

 

"free breakfast" for our hotel; yet we moved to a budget model and stopped offering breakfast 2 years ago.

"live sport on tv" which we stopped 2 years ago

"live entertainment at weekends" - again no longer offered.

 

It shows our old bar which we closed and replaced with new guest rooms and a new smaller bar.

 

HOWEVER, there is no way to either edit or request changes with Google - everywhere I go it states "editorial summary cannot be edited"

 

What can I do please?

 

1 Expert replyverified_user
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Marked as Best Answer.
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Accepted by topic author Paul C
November 2016

Re: Editorial Summary is 2+ years out of date BUT no option to edit/report

Top Contributor
# 2
Top Contributor

Hi @Paul C

 

I don't know which listing you're referring too since you didn't provide details but Google My Business phone support should be able to make the corrections to the amenities for you. I believe these items are typically sourced from third party websites so you may want to check the listing for you hotel on other websites (like booking.com and similar sites) to make sure those amenities aren't being displayed there too.

 

You can request a call from Google My Business support by filling out the form here: https://support.google.com/business/contact/business_c2c_na

 

If that doesn't take care of it you could try submitting the corrections using this form: https://support.google.com/business/contact/business_glance_summary



TomW, Google My Business Top Contributor
Was your question answered? If so, please mark the post that answered it as the ‘Best Answer.’ Learn how here.

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Paul C
November 2016

Re: Editorial Summary is 2+ years out of date BUT no option to edit/report

Top Contributor
# 2
Top Contributor

Hi @Paul C

 

I don't know which listing you're referring too since you didn't provide details but Google My Business phone support should be able to make the corrections to the amenities for you. I believe these items are typically sourced from third party websites so you may want to check the listing for you hotel on other websites (like booking.com and similar sites) to make sure those amenities aren't being displayed there too.

 

You can request a call from Google My Business support by filling out the form here: https://support.google.com/business/contact/business_c2c_na

 

If that doesn't take care of it you could try submitting the corrections using this form: https://support.google.com/business/contact/business_glance_summary



TomW, Google My Business Top Contributor
Was your question answered? If so, please mark the post that answered it as the ‘Best Answer.’ Learn how here.