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Editing the business information

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I am trying to manage GMB  for a business with 169 locations. All addresses, entered in Google My Business are correct, but these results are not displayed on Google +. When you try to search for a specific branch on Google - results always come up with the same info as listed on Google+. 

I tried editing the information via GMB dashboard and via Google+, but correct information is still not being displayed.

Does that mean that every time I need to update both GMB and G+? Shouldn't they be synchronised? 

Any ideas on how to fix the current issue?

 

Example of one of the branches is here: https://plus.google.com/114074803131246924928/about

The postcode is not correct and address is not full, even though I tried to edit it several times.

The correct address is 1 Kempson Close, Gatehouse Way, Aylesbury, Buckinghamshire, HP19 8UQ

 

Thank you!

2 Expert replyverified_user

Re: Editing the business information

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭
Hey Rada,

169 locations does sound like a lot of work! Regarding the address issue, I have seen this happen before when Google is not confident with the address. If it does not understand the format of the address, it sometimes cuts the street address off. I am not totally sure, just commenting from experience.

Re: Editing the business information

Top Contributor
# 3
Top Contributor

Hi @Rada D

 

I would look at the exact address.

 

The address you provided is not really recognised in Maps, what it seems it should be is:

 

Unit 1 Kempson Close
Gatehouse Industrial Estate
Aylesbury
Buckinghamshire
HP19 8UQ

 

Also the pin marker should be in correct position  ( in example above )



Tim Capper, Google My Business Top Contributor
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Re: Editing the business information

Google Employee
# 4
Google Employee
Hi @Rada,

It has been over a month since we’ve heard from you regarding this thread, so I wanted to check in and ensure that your issue has been resolved.

Please feel free to respond on this thread if you are still facing this problem, we would be happy to help you.

Regards,
Manoj
Community Specialist | Google My Business