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Duplicates

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# 1
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First of all, let me say phone support has completely gone down the tube. My average call time with them just to get something done is 25+ minutes. And even then the majority of the time they can't get what you need done.

 

Here's our business page:

 

https://plus.google.com/116123913177048464801/about

 

Here are our duplicates:

 

Some of them exist at an old address. Some of them came from goodness knows where. They all have the same phone number, our phone number.

 

I called into support to be told that they couldn't merge the first duplicate (a verified page) because they didn't have the same name, even though they had the same address and phone. What? It took them close to 15 minutes to come to that resolution.

 

Then they told me they couldn't delete the unverified pages because they are "shell" pages and they can't delete unverified "shell" pages. They told me I should claim them and then call back in and they could delete them. Even though they couldn't delete/merge the verified page I mentioned at the beginning of the conversation.

 

I don't think Google phone support is trying to be unhelpful but I can't say it doesn't feel that way.

 

Moving on, how do I get the unverified pages deleted and the verified page merged? Or get them all deleted or all merged? At this point I could care less as long as they are removed.

3 Expert replyverified_user

Re: Duplicates

Top Contributor
# 2
Top Contributor

There's a reason Dan started this thread back on the local search forum.

To my knowledge at least, the 'shells' with the wrong address should be marked as 'moved' rather than being deleted or merged. Though the switch to unverified maps only pages is pretty new, so it might be that there's yet another change in best of practices now. Either way, have you only tried phone support so far, or did you try twitter support yet too? That's your best bet. 

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Re: Duplicates

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# 3
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I've tried Twitter support once but it didn't get resolved. I'll try again. Thanks.

Any other help is welcome as well!

Re: Duplicates

Top Contributor
# 4
Top Contributor

Hi @Joshua Mackens

 

This verified one, you will need to request ownership of, this is the only way to have this removed.

 

https://plus.google.com/110239588579957367962/about

 

Go to >> http://www.google.com/business/

The click >> Get onto Google ( Big Blue Top Right )

Enter the business name.>> Acupuncture Center of Ann Arbor

Select the Business

It will then say :

Someone else has already verified this listing

This listing has already been verified by another user. If you want to add this listing to your account, you can make a request that will be sent to the current verified user.

Request admin rights


Request the admin right >> you will need to write a message to the current "owner" of the local page

You need to go through this process. ( wait 7 days )

Now you can contact Google Business Support to regain ownership :
https://support.google.com/business/contactflow

More: http://onlineownership.com/claim-ownership-of-a-verified-google-business-page/

Here's a few examples of how this process could go:

1. We look at the owner and see if they have been active recently - if not, we notify the user that we have unverified their page and ask them to contact us if this incorrect. Over 80% of these actually come back as mailer-demons and we immediately know the user is no longer active and can't transfer ownership, in which case we unverify them and let them know. In this case, we have an issue - unverifying a page means losing the views, posts and content that has been built by the current owner.

2. We reach out to the owner and they do respond and say "yes that'd be great, lets transfer ownership." We could help them through that process and also keep the views and social content provided by the previous owner (since they are giving that data to the new owner in the transfer).

3. If we reach out to the owner and they don't respond in 7 days, we will attempt to reach out a few times through different methods (email again, phone, website portal contact paths, etc) and give them another 7 days. If there is no response we will unverify the current owner and then ask the claimant to pin verify the page again - so that we can verify they are legit. Keep in mind the process takes awhile because we want to be sure the right owner is managing the page and to give the current owner a chance to reply.

 

 

Maps Pages:

 

This is a known problem, with the actual business page being removed, but they still stay live in Maps.

 

I will report these ones and hopefully get them removed.

 

https://www.google.com/maps/place/Crohn's+%26+Colitis+Healing/@42.2834069,-83.8087577,17z/data=!3m1!...

 

https://www.google.com/maps/place/Migraine+%26+Headache+Treatment/@42.2835134,-83.8090462,17z/data=!...

 

https://www.google.com/maps/place/Migraine+%26+Headache+Treatment/@42.2835134,-83.8090462,17z/data=!...

 

https://www.google.com/maps/place/Food+Allergy+Testing/@42.2834069,-83.8087577,17z/data=!3m1!4b1!4m2...

 

 

You start the process of requesting ownership and I will get the ball rolling on these Map pages.

 

 




Tim Capper
Google My Business Top Contributor (UK) and SEO consultant at Online Ownership

 

 



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Duplicates

Top Contributor
# 5
Top Contributor
Google told us in a Hangout Friday that all shell pages had been removed. So if some are really shells I'm really surprised they are telling you to claim them. PLUS it's a violation to have more than one claimed for the same location, so I believe that advice was wrong.

Re: Duplicates

[ Edited ]
Top Contributor
# 6
Top Contributor

Hi @Linda Buquet

 

This page is a verified duplicate, that they need to request admin rights, because they have lost access : https://plus.google.com/110239588579957367962/about

 

The others I have forwarded because they were deleted but not removed from Maps.

 

I did not recommend that they claim these, and I will report these.

 

So, I am a little unsure as to what your message refers to or, what part ?

 

Hey @Joshua Mackens

 

Those 4 Maps pages have now been removed.

 

The only one left is the verified page and you need to go through the request Admin procedure for that.

 

 

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Duplicates

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# 7
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Hey Tim,

Thanks for the reply!

I believe Linda was referring to the phone support I received.

Okay, I'll get ownership of the page and then what? Delete it myself or request it be deleted?

Also, I don't think those 4 pages in Maps were removed and just lingering in maps. Isn't Google now 301'ing all unverified listings to their Maps partners? I think those were actual listings (not deleted) but since they're gone now, I guess it doesn't really matter :)

Thanks for your help!
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
April 2016

Re: Duplicates

Top Contributor
# 8
Top Contributor

Hi @Joshua Mackens

 

The 4 maps listings, were being redirected from old business pages, but were still visible in maps / local 3 pack for the name and address, it also gave you the option to claim the business listing.

 

I assumed you wanted these removed, because that was no longer your business name or address ?

 

When you finally get access to the verified duplicate, you will need to delete it, to become unverified.

 

Then business support will be able to merge / move into your current business page.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Duplicates

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# 9
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Hey Tim,

No, you did great. That's exactly what I wanted.

I just thought you were saying that the Maps pages weren't GMB pages, they were just free floating, like a "shell" page. When I think of a shell page I think of a page that exists but shouldn't exist. Maybe my vocab got me confused. If a GMB page sends you to a Maps listing, that's a real listing, just unverified, correct?

Re: Duplicates

Top Contributor
# 10
Top Contributor
Yep, so its still a listing, can be claimed



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership