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Duplicate listing wrong one showing up online

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Monken Chevrolet Buick GMC

1421 W. McCord St

618-532-5681

Google Plus appears to be part of the problem see below:

 

Screen Shot 2016-09-26 at 12.00.48 PM.png

 

 

We are a car dealership that purchased another business.  This I believe is how we have two listings on Google.  Currently the one showing up on searches is the wrong one.  I have control of the wrong one but not the "right" one.  

 

It takes multiple searches but I did find the page I want active.  The current active page needs deactivated and replaced but how?  I did a search "google local monken buick gmc."  Results are below.  I would like to replace the nonactive Monken without reviews with the one that was being used most recently but how?  Who is control of it and how do I request a phone call to get corrected?

 

Screen Shot 2016-09-26 at 11.57.34 AM.png

 

 

 

Screen Shot 2016-09-26 at 11.32.11 AM.png

 

1 Expert replyverified_user

Re: Duplicate listing wrong one showing up online

Top Contributor
# 2
Top Contributor

Hi @Wes M

 

So I think I am following you here.

 

You want to keep the one with most reviews:

https://plus.google.com/103680600692421786972/about

 

Then move / merge the duplicate with 1 review into the main one:

https://plus.google.com/114804154914008904297/about

 

If I understood you, you currently have account access to the 1 review one, that you want to move / merge ( https://plus.google.com/114804154914008904297/about )

 

I assume you do not know who created the original.

 

Two Part to this:

 

1) You need to delete the ( 1 review ) listing that you have control of https://goo.gl/maps/AwJZNW7j8d92  as it cannot be moved whilst verified.

 

2) You need to apply for ownership / admin access of the ( 24 review ) one.

https://plus.google.com/103680600692421786972/about

 

Request ownership of verified business page

 

Then once ownership is transferred, you can ask business support to mark the ( 1 review ) unverified one as Moved to the newly controlled page.

 

 



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Duplicate listing wrong one showing up online

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

So I should delete the Google plus page that only has one review?  I don't understanddelete the ( 1 review ) listing that you have control of https://goo.gl/maps/AwJZNW7j8d92 as it cannot be moved whilst verified."

 

 

Re: Duplicate listing wrong one showing up online

Top Contributor
# 4
Top Contributor

Hi @Wes M

 

Yes.

 

A verified page cannot be moved / merged by business support.

 

So you need to delete this from your account ( you said you had access to this one ).

 

Then you need to start the ownership request of the 24 review one, when this is regained, then you can move >> 1 review listing into 24 review listing.

 

 



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership