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Duplicate listing conundrum!

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi Everyone!

 

I have a duplicate listing for my company "robinson heating" i followed googles guidelines to make sure the right listing shows up (completed G+ profile, verified, good citations etc ad reviews) yesterday my correct listing started ranking high but today it has disappeared and the basic unverified listing has taken it's place!

Is there anything that can be done?

any help is much appreciated.

 

robinson heating

 

219a stock road

billericay

essex

cm12 0sg

 

01277523732

 

https://plus.google.com/+RobinsonHeatingBillericay

 

1 Expert replyverified_user

Re: Duplicate listing conundrum!

Top Contributor
# 2
Top Contributor

I can't replicate getting the unverified instead of the verified.

Searching for Plumber near Essex cm12 I get you among others listed on page one of all results.

 

I btw can't even find any other business at your address in MapMaker being an unverified  plumber listing.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile
Marked as Best Answer.
Solution
Accepted by Helmut Geissler (Top Contributor)
June 2016

Re: Duplicate listing conundrum!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
HI Helmut,

Thanks for the response, it does indeed look like the listing is still floating about, but when i use most popular search terms like "plumbers in billericay" that is where my listing has disappeared with just the duplicate remaining.

https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=plumbers%20in%20bille... this show the listing which doesn't have my reviews.

here's my actual listing https://www.google.co.uk/search?q=robinson+heating&rlz=1CAZZAD_enGB687GB687&oq=robinson+heating&aqs=...

and the unverified one https://www.google.co.uk/search?q=robinson+heating&rlz=1CAZZAD_enGB687GB687&oq=robinson+heating&aqs=...

I have made a lot of changes and updates to my official listing and it's position has/had moved towards the top very quickly in the last 48 hours, so maybe that's throwing things out a bit?

thanks for taking the time to look btw.

Re: Duplicate listing conundrum!

Top Contributor
# 4
Top Contributor

I know believe understanding the issue:

doing a search like you now mentioned I then get as 9th result a SAB buiness  with hidden address like this:

Screenshot 2016-06-04 at 16.48.00.png

 

Is this the one you refer to as duplicate?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Duplicate listing conundrum!

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
thats the one! it seems to have taken over my official listing on most keyword searches (but not all) for some reason!

Maybe i should give google a bit of time to index all the changes and updates i have made the last few days?

It just seems weird that my verified listing had got to a good spot near the top and then just vanished today.

Re: Duplicate listing conundrum!

Top Contributor
# 6
Top Contributor

Believe we now have the evil identified:

There is an unverified but SAB-listing  with hidden address and here  is a link to it: https://goo.gl/maps/cBCTJWkjSP92

 

And this is your verified listing:

https://goo.gl/maps/1UmcMthmt5o

or this other one:

https://maps.google.co.uk/?cid=10823454468330464203 (are the same)

 

Important note>:

 

the latter listing anybody as "Anonymous8292" (I hope it was you - but not sure) made an edit changing its address.

In case it was you please immediately make this edit "undone"

It's counter productive to get your issue solved.

 

The main issue isn't the address (it doesn't matter its specified as it was as "219A Stock Road, Billericay CM12 0SG, United Kingdom" or as the anonymous is trying to change as "219A Stock Rd, Billericay CM12 0SG, United Kingdom" )

 

The big problem of the edit "Robinson Heating" is: it is going to make the edit and the listing as "pending" and nobody but  "Anonymous8292" or Google can resolve it.

 

Means: in case you are the   "Anonymous8292":

Please do an "undo" of "Robinson Heating"  as soon as possible.

 

Then come back to here to get more advice regarding the bloody duplicate.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Duplicate listing conundrum!

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Great stuff Helmut!

I have undone the edit!

Re: Duplicate listing conundrum!

Top Contributor
# 8
Top Contributor

ok @Dean R 

now wait until Monday and contact the business report (see below "how to contact)

If contacting them tell them you are the owner of a verified business page - identifying it through https://maps.google.co.uk/?cid=10823454468330464203 but you were told about a bloody unverified duplicate being a SAB.

Request getting the SAB listing deleted as duplicate of your verified listing.

Identify it to them through https://goo.gl/maps/cBCTJWkjSP92

 

Here the best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist

https://goo.gl/IL2Qmf
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

 

 

 
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Duplicate listing conundrum!

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Brilliant, thank you very much for help Helmut i shall let you know the outcome!

Thanks again, all the best Dean.

Re: Duplicate listing conundrum!

Top Contributor
# 10
Top Contributor
just one hint

the English business support is very likely stuffed by people in India.
In the case they will not immediately help you don't waste oyur time with them

You then can alternatively request the Twitter based business support. to help you.

call https://twitter.com/GoogleSmallBiz and write like:

" owner of https://goo.gl/OM2soa requests to get deleted a dupe https://goo.gl/vBp6rq "

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile