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Duplicate Locations - Reviews not showing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello!

 

I recently claimed ownership and verified a location of my business on Google My Business. My company had been getting lots of reviews on this location, as it was the one that showed on the right of the Google search.

 

Now, I have duplicate locations and the reviews aren't showing anymore. I believe it is still the same location showing on the right side of the search, but the reviews aren't displaying.

 

I can see the reviews when I go to the 'reviews' part of GMB or when I search my location on Google Maps.

 

My questions are:

 

-   Would deleting the duplicate of this page (less traffic, no reviews) fix this issue and bring my reviews back to display?

-   Is there a way to merge information? (insights)

 

My business:

 

ILAC - International Language Academy of Canada

920 Yonge Street, Toronto, ON M4W 3C7

+1 (416) 961 5151

https://plus.google.com/b/112363582428788162251/112363582428788162251/about?gmbpt=true&hl=en

1 Expert replyverified_user

Duplicate Locations - Reviews not showing

Top Contributor
# 2
Top Contributor

@ILAC C

 

for the linked GMB listiing I see stil 281 reviews !!!

 

But there are indeed at least a pair of verified listings:

 

http://maps.google.ca/?cid=14955068334891725378 (its the one with 281 reveiws)

and

http://maps.google.ca/?cid=18017884674605059820 (just one review)

 

you should try contacting GoogleSupport (or report it via GMaps) to get the latter handled as a duplicate of the first one

 

 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Duplicate Locations - Reviews not showing

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hello Helmut,

 

Thank you for your fast reply!

 

Before we used to see a button to "Write a Review", but now this doesn't display. Also, we used to see around 3 of the reviews as a "preview".

 

But since claiming ownership of the business that doesn't show anymore. It only shows "Reviews from the web"

 

Screen Shot 2016-10-20 at 12.40.45 PM.png

 

Do you think this is because of the duplicate pages?

 

Also, do you know how could I contact Google Support? I looked everywhere and kept getting redirected to the forum

 

Re: Duplicate Locations - Reviews not showing

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

We used to see this before now we don't

Screen Shot 2016-10-20 at 1.35.43 PM.png

Re: Duplicate Locations - Reviews not showing

Top Contributor
# 5
Top Contributor

@ILAC C

I see what you mean but can replicate only the missing button to write reviews.

I however know from older threads it sometimes happens this way 

Would nevertheless trying to get rid of the dupe.

Maybe you have luck then and the review buttons comes back

 

Your customers still can write reviews via GMaps

 

But I can't replicate the matter about the reveiw snippets as I get then shown

 

Screenshot 2016-10-20 at 19.26.46.png

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Duplicate Locations - Reviews not showing

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

I see! Strange.

 

When I type 'ILAC' it shows: no reviews, star rating, previews or write a review button

 

Screen Shot 2016-10-20 at 2.03.08 PM.png

 

 

When I type 'ILAC google' it shows: full version, which used to display before (reviews, star rating, button, etc)

 

Screen Shot 2016-10-20 at 1.59.37 PM.png

 

This started happening after acquiring ownership. Which is why I'm linking it with Google My Business.

 

Do you know how could I get in touch with Google about this? I can't seem to find a link to report something or a chat or phone or anything.

 

Sorry for all the questions, I really appreciate your help!

Duplicate Locations - Reviews not showing

Top Contributor
# 7
Top Contributor

regarding phone contact - its just broken.

Ping me tomorrow - hoping it will work again then - or ping mi Monday

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile