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Duplicate Listing Problem

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My client has two separate stores in the one shopping centre. The second store has been  designated a duplicate by google. The two stores serve different purposes and have two separate phone numbers that cannot be transferred internally. One store is getting all the phone calls for both stores which is extremely frustrating for employees of both stores. How can I solve this problem for my client?

1 Expert replyverified_user

Re: Duplicate Listing Problem

Top Contributor
# 2
Top Contributor

Hi @Jules R, can you provide the Name, Address, and phone number for the two businesses?

 

Thanks

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

Re: Duplicate Listing Problem

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Colan
Thanks for your email, please see both store details below:

The Beauty Shop (Make-up, Skincare, Fragrances)
Shop 31, The Stirling Centre, 22-28 Stephen St, Bunbury
Ph: 9721 4924
Email: info@thebeautyshopwa.com.au

The Beauty Shop Beauty Room (Beauty Salon)
Shop 17, The Stirling Centre, 22-28 Stephen St, Bunbury
Ph: 9791 9077
Email: beautyroom@thebeautyshopwa.com.au

Contact page of the new website about to be launched: http://27.54.81.33/~thebea22/find-us/

Thanks

Cheers
Jules :)

Re: Duplicate Listing Problem

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi Colan
Just wondering how you are going with our duplication error? My client is hoping to resolve this as soon as possible as all salon phone enquiries are currently going to the shop. Both shops in the shopping centre are on different phone lines and cannot be transferred internally, thus causing grief for customers and staff.
Cheers
Jules :)

Re: Duplicate Listing Problem

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi @Jules R - are you still having trouble with this issue? This looks like an interesting challenge, so I would like to step in an try to help if I can.

If you are still having issues, can you please share the URL to both of your Google My Business pages?

That would be the best starting point for me.

Thanks again

Re: Duplicate Listing Problem

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Hi Robert

Yes, still having problems I'm afraid. It is causing a lot of stress for the
owner.



Are these the URLs you mean?



The Beauty Shop (Shop 31)

https://business.google.com/manage/?hl=en
b-l-z-d~mhp%7Csignin%7Cu&utm_campaign=ww-ww-z-z-z-gmb-l-z-d~mhp%7Csignin%7Cu
&utm_medium=z&utm_source=gmb#/edit/l/6059735444682490163>
&ppsrc=GMBLS&gmbsrc=ww-ww-z-z-z-gmb-l-z-d~mhp%7Csignin%7Cu&utm_campaign=ww-w
w-z-z-z-gmb-l-z-d~mhp%7Csignin%7Cu&utm_medium=z&utm_source=gmb#/edit/l/60597
35444682490163



The Beauty Shop Beauty Room (Shop 17)

https://business.google.com/manage/?hl=en
b-l-z-d~mhp%7Csignin%7Cu&utm_campaign=ww-ww-z-z-z-gmb-l-z-d~mhp%7Csignin%7Cu
&utm_medium=z&utm_source=gmb#/edit/l/354672313537190070>
&ppsrc=GMBLS&gmbsrc=ww-ww-z-z-z-gmb-l-z-d~mhp%7Csignin%7Cu&utm_campaign=ww-w
w-z-z-z-gmb-l-z-d~mhp%7Csignin%7Cu&utm_medium=z&utm_source=gmb#/edit/l/35467
2313537190070



Cheers

Jules :)





Julie Rick | 0412 559 510 | www.webandprinthub.com.au | Find us on:






While Web & Print Hub takes all care to avoid errors, Web & Print Hub
accepts no responsibility for typographical errors, spelling mistakes, or
incorrect information on any project committed to print or production. "The
Client" is to proof read and approve all final copy before the production of
artwork. The email verification of the Client's Representative shall be
conclusive as to the approval of all artwork prior to their release for
printing, implementation or installation. No refunds or reprints are given
after a final approved design has gone to print due oversights by "The
Client's" proof reading.





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Re: Duplicate Listing Problem

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
hi Jules R - those look like dashboard URL's. the URL's I'm looking for are the actually google map URL's.

1) go here >> https://www.google.com/maps/

2) search for your business

3) click to open your Google Map locations

4) you'll see a share icon > click that and grab the shareable URL

5) post those URL's here

OR....

post here what the Google business page titles / names are - the titles you keep using above are not pulling up your actual Google business pages.

thanks again


Re: Duplicate Listing Problem

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Hi Robert



The Beauty Shop

https://www.google.com.au/maps/place/The+Beauty+Shop/@-33.325707,115.6365523
,17z/data=!3m1!4b1!4m5!3m4!1s0x2a2e1d38a246df2f:0x6572eb404a5bc5df!8m2!3d-33
.3257115!4d115.638741?hl=en



The Beauty Shop Beauty Room

Unable to locate because it thinks it is a duplicate of above



Cheers

Jules :)



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Re: Duplicate Listing Problem

Top Contributor
# 9
Top Contributor

Hi @Jules R, this is a tricky one. It really seems like this is one business offering two services, especially because the business names are basically the same. My guess is that this will be an ongoing problem, unfortunately. 

 

Have you tried contacting GMB support?

 

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

Re: Duplicate Listing Problem

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
hi @Colan - I don't believe GMB phone support is available any longer. However, if you have a link, please share.

@Jules R - I'll pick up on this more in the morning. Thanks again