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Do customers get a notification when I reply to their review?

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# 1
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Just a simple question. There are some reviews without any detail where I'd like to find out more information. I respond, but never hear anything from the customer who left the review. This is quite different from other sites, Yelp, TripAdvisor, Facebook, where customers respond to my replies.

 

I'm just wondering if customers even know that they've been contacted.

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Re: Do customers get a notification when I reply to their review?

Top Contributor
# 2
Top Contributor

They do get a notification in their Gmail. I have no idea about the others



Tim Capper, Google My Business Top Contributor
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Re: Do customers get a notification when I reply to their review?

Top Contributor
# 3
Top Contributor
AFAIK the reviewer will not get any notification about owner responses
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Do customers get a notification when I reply to their review?

[ Edited ]
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# 4
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@Tim Capper Are you sure about that? I'm a Level 4 Guide (that sounds so nerdy) on Maps. I've logged 128 reviews and not once have I been notified about a response. I've reviewed places where I know my friend is the social media person. They responded and I got nothing. It's also a huge pain to go back and check to see if someone has responded to you. I'm honestly not sure about the best way to go about it.

 

Also, what do you mean about 'the others'?

Re: Do customers get a notification when I reply to their review?

Top Contributor
# 5
Top Contributor
I'll dig out a screenshot of when a business replied to me.

Level 5 ... super nerd :)



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Do customers get a notification when I reply to their review?

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# 6
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 @Tim Capper

 

Have you been able to find that email?

Re: Do customers get a notification when I reply to their review?

Top Contributor
# 7
Top Contributor

Sorry @Richard S

 

I must have junked it.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Do customers get a notification when I reply to their review?

Visitor ✭ ✭ ✭
# 8
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I have the same issue. Have we received any updates? I'm a major nerd myself (30 pts from Level 5), and I'd like to be able to reply when business reply. I get no notifications nor do I see an area where I can reply back.

Re: Do customers get a notification when I reply to their review?

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# 9
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@D Nicole W Nope. Pretty sure nothing has changed

Do customers get a notification when I reply to their review?

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# 10
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AFAIK you won't get any notification when a business owner replies to your comment. Although I really think this would be useful feature. Now I only see the reply when I happen to go back to that place on Google Maps.