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Difference in reviews between basic google search and google business page

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Dogtopia of Cary

507 James Jackson Avenue

919-651-9581

https://business.google.com/b/105229545426312381745/dashboard/l/00418515964449086163?pageId=10522954...

 

Hello,

 

I am quite confused about the various Google services and how they do, or do not, intersect with one another.  We seem to be having an issue where, when you do a basic Google search for our business, you see a different set of reviews (all of which are much older, and significantly less laudatory) than the reviews on our Google My Business page.  As a possibly unrelated question, I am not sure how are Google My Business page intersects with our Google+ page, which seems to have zero reviews posted on it.  We would like to have one consistent set of reviews that show up throughout all of these Google services if possible.  In particular, we would like basic Google searchers to see our most up-to-date reviews, which are the ones on our Google My Business page.  Any help would be hugely appreciated.

 

Thank you!

1 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
May 2016

Re: Difference in reviews between basic google search and google business page

Top Contributor
# 2
Top Contributor
Hi Dogtopia

I think your situation comes down to having multiple Google business listing pages.
https://plus.google.com/105229545426312381745 has 14 reviews
https://plus.google.com/104369421565344222109 has 17 reviews and
https://plus.google.com/111174164476689520362 looks to be a loose page that would be good to be cleared up.

The first two pages are both verified, meaning they're sitting on someone's dashboard and are able to be managed.

Because you have reviews, images, etc and you probably want to keep as much as you can, I'd contact Google Support and ask for assistance in bringing all the pages together.

One way to contact them is: https://support.google.com/business/contactflow
Other people get very good support using the Twitter channel: https://twitter.com/googlesmallbiz (you'll need to follow first, then send a direct message).

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Margaret O · Google My Business Top Contributor

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Re: Difference in reviews between basic google search and google business page

Follower ✭ ✭ ☆
# 3
Follower ✭ ✭ ☆
Hi,

Agreed with Margaret, you need to contact GMB support here https://support.google.com/business/contactflow?hl=en and ask them to merge all G+ pages together. It will take some time but will be fixed for sure.