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Didnt receive a post card after multiple retries

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Dears, 

We have tried many times to confirm our business but didnt receive a post card from google.

our details as below:

1. Full business name:

Al Sultan Company For Industrial Equipments
2. Current business address:

Al Wihdat, Pr. Hasan Street

Building No.408, Ground Floor
3. Current telephone number:

Landline: 00962 6 4753501

Mobile: 00962 799998139
4. Google Maps URL

<iframe src="https://www.google.com/maps/embed?pb=!1m14!1m12!1m3!1d844.6955800213591!2d35.938289256015935!3d31.91..." width="600" height="450" frameborder="0" style="border:0" allowfullscreen></iframe>
5. Website (if applicable)

www.alsultanco.com

1 Expert replyverified_user

Re: Didnt receive a post card after multiple retries

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Hello Google, 

 

I am in a similar situation to the poster of this thread. I feel like I am facing quite the Catch 22 because I have requested cards on 3 occasions, and none have arrived. And I can't get to the next step of customer service without my business map URL, which I don't have because I can't get on the map due to having never received a post card with a verification number. I just went to the place where I can request another and it says I only have 2 more attempts, so will someone please tell me how I can get customer service?

 

1. Full business name:

Joseph Kochlacs Wood Products

 

2. Current business address:

2533 C Mission Street

Santa Cruz, CA 95060

 

3. Phone number 

(925) 785 8091

 

4. Google Maps URL

Stuck here

 

5. Website

kochlacswood.com

 

Thank you!

Didnt receive a post card after multiple retries

Top Contributor
# 3
Top Contributor

@Hamzeh S

 

You are supposed to request the PIN to your physical address and then to wait:

 

If you have been waiting more then 14 days for a postcard then your best option would be to contact business support

I recommend getting in touch with GMB support via one of these options and ask for help in getting verified:

Talk to a specialist

Facebook

Twitter

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Didnt receive a post card after multiple retries

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Dear,

i know we are supposed to request the PIN, we did request it many times, and each time we wait over a month and still did not receive anything.

and the step we took now is contacting business support, and the support forwarded us here to post this topic in the community...

first option you posted " talk to a specialist " transfers us here to post a new topic.. also for the facebook and twitter; also a community.

is there any other way to contact help ? or a phone number ?

Didnt receive a post card after multiple retries

Top Contributor
# 5
Top Contributor

the above link "Talk to a specialist"  redirects for me to a form where I can enter a phone number and Google will call me back (this is for Mo - Fr at day time only)

Maybe you run into their easter break?

And no there is no phone to call them

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile