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Deleting Google reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

I have a client who has deleted his Google My Business profile to stop reviews showing, however the map and reviews are still there. Please can you provide any advice asap? Thanks!

Deleting Google reviews

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆

You cannot stop Reviews from showing.

 

I would put the listing back up.

 

There are a few things you can do.

 

Respond appropriately to each negative review. If its a small item purchase like a coffee ask them who served them, if you have staff name tags, and say you will speak to the person. If its an item paid for by a card or you give numbered receipts then ask them for the Receipt details and say you will look into their problem. If they do not come back with the Receipt details other customers will assume its a false review.

 

Also check on similar businesses near you and see if the same person left them negative Reviews. Sometimes a competitor or their staff or a friend might do that. A give away is if they leave one positive Review for a competitor. If you can demonstrate a pattern then contact support to look into it.

 

Good luck. Andrew.