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Delete old listing and replace with new?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm referring to RPS Locks & Glazing. The current address is 2 Princes Court, Princes Road, Ferndown, Dorset, BH22 9JG, telephone 01202 937538.

 

The Google Business listing URL is: https://www.google.co.uk/search?q=rps+locks+and+glazing&ie=utf-8&oe=utf-8&client=firefox-b&gfe_rd=cr...

 

Website: http://www.reliablepropertysolutions.co.uk/


The Google Business listing, as above, shows an old address, but I can't edit it to display the new address. I've tried twice to edit it and change the address, but each time the listing initially shows that an edit is being checked out but then, a short while later, it says that the new address can't be verified and so it won't be changed.

I've now created a completely new listing for RPS Locks & Glazing which has been verified, but that listing doesn't show up on the web, only the one with the wrong address.

 

How can I delete the wrong one and replace it with the new listing please? The new listing was created under the email address I'm using to post this message.


 

 

1 Expert replyverified_user

Delete old listing and replace with new?

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

I have a similar issue.  Did you get your postard PIN  ??  I entered mine, and it just says pending review ...

i'm about to check this out

https://support.google.com/business/answer/4669092?visit_id=1-636349447213442051-212675170&rd=1

Delete old listing and replace with new?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Yes, verified the new listing and it said it was verified. However, it still doesn't show up.

Delete old listing and replace with new?

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

What I've since discovered is that not only did the business move it's base location, it also changed its name slightly. So the business name at the old location on Google was down as Reliable Property Solutions. The new business is at a different location with the newer name of RPS Locks and Glazing. However, even if you put RPS Locks and Glazing in to Google search, it still shows the old listing and old address, albeit with the words "Moved to a new location" there in red. 

So the old business technically doesn't exist any more, because it's now known as RPS Locks and Glazing, which has a new Google Business listing which we would like to show up instead.

Delete old listing and replace with new?

Top Contributor
# 5
Top Contributor

@Vincent B

 

I get your business listed on Google for the old address properly marked as "moved to a new location"

 

Since oyu mentioned having verified a listing for the new address:

Can you please provide me the link of the verified listing as managed by you in your dashboard please?

Go into oyur dashboard -> click the listing in question -> click "EDIT" ->

copy the link "GoogleMaps" below the line "published on"

 

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_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Delete old listing and replace with new?

[ Edited ]
Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Delete old listing and replace with new?

Top Contributor
# 7
Top Contributor

ok @Vincent B

 

the listing for the "new address" is a verified service area bsuiness .

This is fine as you are a mobile business.

 

The issue you now have seems to describe as below:

 

searching for "RPS Locks & Glazing near Bournemouth UK" we don't get theactual listing but the old listing only.

This is indeed weird and recommend asking Google Support for help 

 

asking them please to achive redirecting all search results actually still going  to "http://maps.google.co.uk/?cid=478020942948213623" to redirect now  to http://maps.google.co.uk/?cid=1632491883684088243"

 

Contact support as per this method:

I recommend getting in touch with GMB support via one of these options and ask for help in getting the old one redirected to the new one:

Talk to a specialist

Facebook

Twitter

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Delete old listing and replace with new?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

@Helmut Geissler

  Thank you, have sent them a tweet. Fingers crossed!

Delete old listing and replace with new?

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

I just noticed that Amazon doesn't have a street view in their business listing (type "Amazon" in Google Search), so there must be a way of doing it.