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Customer's cant review my business

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Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi. I created a "get reviews" link for my service business but when sending it to customers, they are not able to leave a review.  The pop with the stars appears, they are prompted to log in with a google account, but when they log in they are presented with a pop up again and a prompt to log in again.

 

Any ideas on how to fix this?  I've tried the long link with place ID, and also a short link.

 

Thanks!

2 Expert replyverified_user

Customer's cant review my business

Top Contributor
# 2
Top Contributor

Can you share the link? Does this happen to everyone or is it just one particular customer? 

 

I'd love to try to reproduce. If it is account specific, clearing cache and cookies is the go-to troubleshooting response. 



Joel Headley, Google My Business Top Contributor
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Customer's cant review my business

Top Contributor
# 3
Top Contributor

Hi @Andy M & @Joel H

 

It's  a wild guess only

But I believe its about https://goo.gl/maps/hF2Lv4tJxBA2

 

http://search.google.com/local/writereview?placeid=ChIJByVIb8J654gRxY6C5CpdDx4 should be thr link to gather reviews and it works on my end

 

Sorry @Andy M in case my guess failed.

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Customer's cant review my business

Top Contributor
# 4
Top Contributor

@Helmut Geissler — thanks for the pointer. Indeed, it works on my end too, after opening the window, I get prompted to sign in, and then properly redirected to the review page. 



Joel Headley, Google My Business Top Contributor
Find me on: Twitter