Customer has accidentally left a 1 star review but really positive comments...help!
Re: Customer has accidentally left a 1 star review but really positive comments...help![ Edited ]
May 2016 - last edited May 2016
My recommendation would be to respond to them as the owner, thanking them for the review and saying something along the lines of "...it sounds like you've had a favorable experience, so we're disappointed to see you've rated us as 1 of 5 stars. If we've earned a better rating please feel free to update your review accordingly otherwise we'd love to hear more about how we can improve your experience next time. We hope to serve you again soon!"
This owner response is emailed to the client. If they have accidentally rated you incorrectly, they may choose to update their review. Remember you're speaking to a wider audience, the searchers reading your reviews. Do not be forceful in asking the reviewer to give you a better rating. You may also find it helpful to read though GMBs best practices for responding to reviews: https://support.google.com/business/answer/3474050?hl=en
Re: Customer has accidentally left a 1 star review but really positive comments...help!