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Customer Submitted Google Review not showing up

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello I recently had a customer email me and tell me they left me a review on my google business page. I didn't see the email from them till today it was from last thursday June 16th. I was a little confused because I normally get an e-mail from google that I received a review. I am assuming that google may have flagged the review for some reason. I was wondering if I could receive some help. I want to also take this chance to say google has be extremely helpful in helping me setup my google business page and always responds very fast. My business page is for Traditional Sign Company in North Wales PA 19454.  Any help or explanation would be helpful so I can understand in the future what might have happen. THANK YOU!

1 Expert replyverified_user

Re: Customer Submitted Google Review not showing up

Top Contributor
# 2
Top Contributor
you should immediately edit your post here and remove the email address of the supposed reviewer.
Its violating the forum guidelines and privacy.
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Customer Submitted Google Review not showing up

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
sorry I was unaware . email removed. Thank you Helmut.

Re: Customer Submitted Google Review not showing up

Top Contributor
# 4
Top Contributor
regarding the the missing review:

It sounds getting filtered.
Ask the reviewer whether or not (s)he can see the review if signed in to
your business with the same account as used posting the reveiw
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Customer Submitted Google Review not showing up

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
I have contacted them and will post when I receive an update to your question.

Re: Customer Submitted Google Review not showing up

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
So I contacted he person that left the review and they said that they can not see it from their end. If it did get caught in a filter is there anything I can do at this point?