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Custom URL no longer working for our Google+ business page

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We are no longer able to use our custom URL for our business page. This happened suddenly. I was able to post an update on Nov. 6, and now I get a page not found error.

 

Here is our old URL: plus.google.com/+Dunhilltraveldeals/posts

Our business name is Dunhill Travel Deals, and our page is a location page with 390 followers. I notice that there is an empty brand page with 0 followers, and I am able to put a custom URL request there. But we are using the location page.

 

Did something change, or are we being slapped for some reason?

Thanks for any information.

 

 

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Katie Dunhill
November 2015

Re: Custom URL no longer working for our Google+ business page

Top Contributor
# 8
Top Contributor
Katie
It doesn't appear to me that Dunhill Travel has face to face customer interactions and is web based? If that is the case that could be the reason.

If you haven't ye you should read the guidleines: https://support.google.com/business/answer/3038177?hl=en

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Re: Custom URL no longer working for our Google+ business page

Top Contributor
# 2
Top Contributor
It would appear that the page was taken down. Was it a verified G+ Page for Local or a G+ Brand page?

Re: Custom URL no longer working for our Google+ business page

Top Contributor
# 3
Top Contributor

its not a matter of the not working custom URL 

Its a matter of the deleated Page 

 

I still found your page in Googles webcache but am wondering that there isn't any street address specified.

YOur case looks bit similat as an other issue I today read here about.

But hesitate saying its the same issue  unless I get from you the exact address and phone number as specified in your dashboard (business.google.com/manage)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Custom URL no longer working for our Google+ business page

Top Contributor
# 4
Top Contributor

@Mike Blumenthal:

 

according  Googles webcache it at least was a verified business until Nov 3, 2015 19:39:25 GMT

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Custom URL no longer working for our Google+ business page

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
It was a verified G+ page for local. The address is 2307 W. Broward Blvd., Suite 400, Fort Lauderdale, FL 33312
The phone number is 800-780-9002.

Thanks for looking into this.

Re: Custom URL no longer working for our Google+ business page

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Mike, is there some way to find out WHY it was taken down? Also, is there a phone number for Google My Business customer support?

Thanks so much for your help.

Dunhill Travel Deals

Re: Custom URL no longer working for our Google+ business page

Top Contributor
# 7
Top Contributor

@Katie Dunhill & @Mike Blumenthal

 

I in case being  any manager in duty in Google would have taken down your page also;

Asking why?

Thats so simple:

 

Take a look to this two links

1# for "Dunhill Travel Deals "

and 

2# for "Online vacation center"

 

Same type of business, same address, same phone number (+1 800-780-9002)

and last but NOT least:

both have the same type of website  - being an online booking page.

There is obviously no brick and mortar office for your agency at the "Strayer Univeristy" of Fort Lauerdale.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile
Marked as Best Answer.
Solution
Accepted by topic author Katie Dunhill
November 2015

Re: Custom URL no longer working for our Google+ business page

Top Contributor
# 8
Top Contributor
Katie
It doesn't appear to me that Dunhill Travel has face to face customer interactions and is web based? If that is the case that could be the reason.

If you haven't ye you should read the guidleines: https://support.google.com/business/answer/3038177?hl=en

Re: Custom URL no longer working for our Google+ business page

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
You will have to delete your brand page then you will be able to get your custom url again.

Re: Custom URL no longer working for our Google+ business page

Top Contributor
# 10
Top Contributor

the answer @Kenneth Tan P gave is obviously based on a total  misunderstanding of the entire issue of @Katie Dunhill.

 

Its in fact not a matter of a disappeared custom URL but as I have figured out and made clear a matter of the  deleted G+ page "behind of the custom URL" (deleated due to spam) of  @Katie Dunhill.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile