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Consumer review missing from Google business page.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We are missing 3-4 Google Reviews to our Business Page. I have the emails with the reviews and saw them on there when they posted.  Why are they missing?  How do I resolve this issue?  I don't want other reviews to go missing.

 

Thank you for your help.

1 Expert replyverified_user

Consumer review missing from Google business page.

Top Contributor
# 2
Top Contributor

can't say for sure - but the missing reviews are likely filtered by their algos.

 
Below listing some possible reasons for getting reviews filtered
(note: the below list might not be complete and can be subject of change - filtering of reviews is done by algorithms)
 
- URL's in reviews
- The rating is too long: since the number of characters is >> 4000
- Same rating on other platforms
- The reviewer also managed the GMB listing
- The reviewer works for the company
- The reviewer wrote the review on a computer of the company or used its network
- The reviewer wrote the review with an IP address that other reviewers used when posing  their review
- The reviewer has tried to publish the review several times at different times (thus filtered on 5 August and tried again on 10 October)
- The reviewer wrote very many reviews in a short time
- The reviewer has evaluated several other companies with the same name
- The reviewer has a blank G + profile and no activity with the profile yet
- Reviews are written by an SEO company
- The company has an on-site reviewing station that has been used
- The company offers an incentive for a review
- The number of reviews for the company is unusually high compared to other companies in the industry
- Dates in the format  26.04.2017 ->  
  but this format works: 26. 4. 2017 and also 26. April 2017
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Consumer review missing from Google business page.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Is there a way to restore them?