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Conflict of Interest Review

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Today a competitor's sales person posted a 1 star review. They left no written review. This is a blatant attempt to lower our overall review status. The person who did it works for our competitor. Why isn't there a category for a competitor posting a review? There should be, so that Google could easily tell that it does not meet posting guidelines. All I was able to say was that it was a "Conflict of Interest" but they wouldn't be able to tell because the reviewer did not write anything, but his name is known to us. We know that this is a competitor, but Google won't.

1 Expert replyverified_user

Conflict of Interest Review

Top Contributor
# 2
Top Contributor

Hey @Douglas P

 

Can you provide some details (proof) that this person who posted it works for a competitor? It's hard to fight a case with Google without some type of evidence to show them.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Re: Conflict of Interest Review

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Good Afternoon Joy,

I have attached a screen shot of the competitor's own website. To
get to this page, I went to schedule an appointment, then clicked on Make a
weekday appointment.

He does work for a competitor.

Thank you,

Douglas P.
Founder and C.E.O.

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Re: Conflict of Interest Review

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I have a screen shot that I have emailed to you. I don't know how to post it here.

Conflict of Interest Review

Conflict of Interest Review

Conflict of Interest Review

Top Contributor
# 7
Top Contributor

@Douglas P

 

Can you post a link to your listing on Google so I can see the review they left?


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Conflict of Interest Review

Top Contributor
# 8
Top Contributor

@Douglas P

 

Nevermind - I found it.  Your business name came through on one of the email alerts from this thread.

 

I'll escalate this to Google and see what they say.


Joy Hawkins, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’

Owner of Sterling Sky
Read My Column on Search Engine Land
MyAdvanced Local SEO Training Manual

Conflict of Interest Review

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Thank you so much for your help. I really appreciate it.

 

Douglas P.

Conflict of Interest Review

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

This review by a competitor has not been removed at all. Even though I have provided proof that this is a competitor, Google has not seen fit to remove it. Someone posted that they won't because they don't receive money for doing that. They need to realize that I do spend a substantial amount of money on adwords and they also need to understand that they aren't the only internet advertiser available. The mighty may fall if they don't understand that their customers are valuable.