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Competitor Leaving Malicious Negative Reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Living art tattoos and body piercing Ltd.

52 Lincoln road,Henderson,

Auckland 

0610 

New Zealand

09 836 9025 (land line) 

021 024 999 15 (mobile)

 

http://www.livingarttattoos.co.nz/

 

Hi i have tried contacting google in this regard  on multiple dates over the last 6 mounts and have had no reply  ,and I have flagged the review many times and it is still up.

 

So about 6 mounts ago I received a review on my business google page from  a "Wendy Yang"

in regards to a piercing that she had ,had done at my Studio

we keep records of each client that has any work done at our studio,

as this in New Zealand  health bylaw and we keep those records for  five years.

 

And thy must remain available to the health department on request

and  we do ,and always have .

We have NO RECORD of Wendy Yang ever being at our studio in the  8 years that the studio has been based in NZ .

 

The other reason we know that this is a review about a different studio ,

is the poses that the lady explained of how her piercing was done.

As it is complacently the opposite of how we do piercings at living art 

She explains that she had been  pierced with rings, 

we have not in 18 years of doing piercings all over the world , ever pierced anyone using rings ,

however  there was another piercing studio about 500 meters up the road from our studio and thy did use rings when thy did piercings ,thy were called " Monique's Euro Tattoo and Piercing Studio New Zealand" and where situated at 178 Lincoln road  for 25 years 

so i believe that this person wanted to leave a review about a piercing she received and she searched piercing studio in Lincoln road and did not know that there were two shops and left a review on the wrong shop 

so could you please remove it 

thank you 

Robert Donovan 

owner 

Living art 

 

 

 

1 Expert replyverified_user

Re: Competitor Leaving Malicious Negative Reviews

Top Contributor
# 2
Top Contributor
despite of believing your best choice would be responding as the owner on the reveiw in question making clear it isn't for you b/c you never pierced rings:
How tried you contacting support:
The best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist

https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM


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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile