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Closed business showing instead of mine

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have a marketing company and am helping my client get their Google Page up and running. Every time you search their company another business of the same name comes up and not theirs. That business is closed and my client sent a cease and desist letter for them to not use their name.

 

I assume this is why the Google Business page I created for them has been suspended and I can't get up and running. I have emailed Google so many times and am not getting any responses and I need to get their page up ASAP as well as at the very least get the closed business not coming up when you search the real one/my client.

 

1. Full business name: Royal Appliance Parts & Service Inc
2. Current business address: 4021 Spring Cypress Rd. Spring, TX 77388 
3. Current telephone number: (281) 350-6605

4. Google+ URL: https://business.google.com/b/107171925962937227586/dashboard/l/14199423405207017603

www.royalapplianceinc.com

1 Expert replyverified_user

Closed business showing instead of mine

Top Contributor
# 2
Top Contributor

Hi Kelli, I can't find a page for the business with the same name. Can you link me to it?

 

Also, the URL you provided is for your GMB dashboard. You can't see it unless you are logged into the account. 

 

One potential reason your page was suspended could be because of the website URL. www.royalapplianceinc.com redirects to http://royalappliance.cc/ Google doesn't like that for GMB pages. 

 

Can you also provide a screenshot of your dashboard showing your address settings?

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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VP, Local Search at Sterling Sky

Closed business showing instead of mine

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Ok it finally looks like that isn't the first result that comes up when "Royal Appliance Spring Texas" is searched so step 1!

 

I changed the web address on my settings to the http://royalappliance.cc/ that has to be the problem because there is no inappropriate content on the site at all to be hanging things up.

 

Now how do I go about submitting to get the page looked at again to be approved/posted?

Closed business showing instead of mine

Top Contributor
# 4
Top Contributor

Hi Kelli, here you go - https://support.google.com/business/answer/4569145?hl=en 

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

Closed business showing instead of mine

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Awesome I just reapplied hopefully this will fix it!

 

Also will I be able to change the email address I manage the account with? I accidentally signed up under another address I have.