My Business
2.6K members online now
2.6K members online now
Follow threads that discuss the latest tips on how to get your business online… for free!
Guide Me
star_border
Reply

Change phone number of business on Google Maps

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have requested 8 times to have my personal phone number to be removed and replaced with the actual business phone number. WHY HASN"T IT BEEN CHANGED YET?!! I keep getting confirmations that it has been changed, but when I go into to the business in Google maps my phone number is still there. 

3 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by Ben Fisher (Top Contributor)
October

Re: Change phone number of business on Google Maps

Top Contributor
# 11
Top Contributor
Hi Marlena,

If you've requested a postcard (or multiples thereof) and not received it, then you should definitely get in touch with Google My Business support to request assistance with verification.

A good way to contact them and request a phone call (during the hours of 1AM - 5PM PDT) is via this link: https://support.google.com/business/contact/business_c2c_l?rd=2#

Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
-----------------------------------
Follow me on Twitter  |   Connect on G+  |   Read my Blog

View solution in original post

Re: Change phone number of business on Google Maps

Follower ✭ ✭ ☆
# 2
Follower ✭ ✭ ☆
Hi Marlena,
Could you please send me your Google listing. I will take a look for you and see if I can provide any insight. I know it can be frustrating when Google updates information for you.
Looking forward to hearing back,
Kyle

Re: Change phone number of business on Google Maps

[ Edited ]
Top Contributor
# 3
Top Contributor

Marlena,

To help with your question, please provide:
1. The Google Local Page URL
2. Your Website URL
3. Full Business name, Address and Phone number

 

Regards,

 

Ben F

<edited by a Community Manager as noted below>
Note: this post has been edited by a Community Manager, per our Community Guidelines, in order to remove a self-promotional signature. Thank you for your understanding.
Ben Fisher, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter and Founder at Steady Demand - Social SEO 

Re: Change phone number of business on Google Maps

Follower ✭ ✭ ✭
# 4
Follower ✭ ✭ ✭
Hi Marlene,

Most of the time Google will do this due to poor information being elsewhere on the Web and it is scraping this information from another source.

What I would do in this case is Google the personal phone number your trying to remove and see where this source may be coming from. When this source is found its best to update the citation then then google listing and see if this can fix the issue.

If you could provide the listing information I could look into this further for you if you like.

Lyndsey

Re: Change phone number of business on Google Maps

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Re: Change phone number of business on Google Maps

Top Contributor
# 6
Top Contributor

@Marlena F

 

My recommendation is:

claiming the listing into your dashboard.

Once done you can change the phone number.

 

Use the link https://goo.gl/4vJSjS and then left side the link "Claim your business"

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Change phone number of business on Google Maps

Follower ✭ ✭ ✭
# 7
Follower ✭ ✭ ✭
Hi marlena,

I have a pending edit to update the phone number and to add the zip code to the listing but I do notice that is isn't verified.

As Helmut suggests you should claim the listing as best practice. :)

Have a great day!

Re: Change phone number of business on Google Maps

Follower ✭ ✭ ✭
# 8
Follower ✭ ✭ ✭
Hello again,

Just wanted to update you that the edit has gone through.

Let me know if all is correct or if I can be of any assistance with anything else!

Lyndsey

Re: Change phone number of business on Google Maps

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
I have claimed the business numerous times and never received a postcard with the code on it.

Re: Change phone number of business on Google Maps

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Thank you!