Change of phone and website link
We have recently taken Management of the google my business page for 'Market Gates Shopping Centre' in Great Yarmouth. This has been verified.
We have edited and saved the correct information for the location with the
correct telephone number
and the correct website
When you google the Centre however the telephone number of one of our stores 'Select' appears and the website link is to their website.
They are taking a lot of our calls - proving the value of a listing but driving them nuts!
can you assist - we have repeatedly edited the info in our panel but without any luck.
Re: Change of phone and website link[ Edited ]
July 2016 - last edited July 2016
the listing I get displayed for your search "Market Gates Shopping Centre' in Great Yarmouth" should be this one:
and this contains the correct phone number and shows it with GMaps: https://goo.gl/maps/wda6XZMsStN2
But I agree there is a confusing knowledge graph mismatch displayed too for a search on "Market Gates Shopping Centre' in Great Yarmouth":
This knowledge graph is btw the same as if we do a search for "select fashion great yarmouth".
What does it mean?
Both different Google searches show the same Knowledge graph for "Select fashion" but this happens under the wrong name "Market Gates Shopping Centre'".
Infact two businessess are affected very badly:
1# "Market Gates Shopping Centre" get a knowledge graph under this name but with the content of the business "Select fashion"
2# "Select fashion" get a knowledge graph for this business but under the wrong name "Market Gates Shopping Centre"
last but not least:
there seems be no option to get a knowledge graph showing the content of "Market Gates Shopping Centre" as we see it with GMaps: https://goo.gl/maps/wda6XZMsStN2
I have no clue what is causing this mismatch and will therefore escalate this problem to our communication manager.
Please be patient until we get any feedback from Google
for my own reference only: Knowledge graph mismatch
Helmut Geissler, Google My Business Top Contributor | my G+ profile