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Change hotel star category

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,
I am having trouble finding from where I can set the star category for our hotel. It is presented as a 3 star hotel and we are 5 star hotel. Can you point us the setting we have to change?

Thanks in advance.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Agelia Beach H
August

Change hotel star category

Top Contributor
# 2
Top Contributor

the star ratings of hotels are not part of what you as an owner can specifiy in your dashboard.

It will added by GoogleAlgos from web sources.

Supposed the algos did a bad job you should contact business support to get the hotel rating stars updated.

 

I recommend getting in touch with GMB support via one of these options and ask for help in getting it updated:

Twitter

You can call also Google My Business here.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Agelia Beach H
August

Change hotel star category

Top Contributor
# 2
Top Contributor

the star ratings of hotels are not part of what you as an owner can specifiy in your dashboard.

It will added by GoogleAlgos from web sources.

Supposed the algos did a bad job you should contact business support to get the hotel rating stars updated.

 

I recommend getting in touch with GMB support via one of these options and ask for help in getting it updated:

Twitter

You can call also Google My Business here.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Change hotel star category

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I also have problem with our hotel rate star too we are 4 stars but saw only 3 stars.

Website: www.memoiresiemreaphotel.com