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Cannot signup to Google My Business - keep getting redirected to https://support.google.com

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

No matter which route I take, when I try to signup to Google My Business I keep getting redirected to https://support.google.com/ . I know that something is wrong because I was able to signup to Google My Business with my boyfriend's Google account as well as list his business without any problem.

First of all, to confirm - I have indeed logged into https://admin.google.com/AdminHome?pli=1&fral=1#AppsList:serviceType=ADDITIONAL&appsFilter=ALL and ensured that "google my business" has a Status of "On for everyone" - ie me.

From there this is how my story of not being able to signup to Google My Business goes:

 

METHOD 1
1) I login to my google account on Firefox

2) I click here https://www.google.co.za/?gfe_rd=cr&ei=xNPUWLe5Cu6o8weC5p64Dw#q=S%26D+precision+toolmakers&*

3) On the map on the right hand side I click "Own this business?"

4) For 1 second I get shown this page: https://business.google.com/add/confirm/c/7957542185890489191?latlng=7957542185890489191&hl=en&getst...

5) Then I'm automatically redirected to https://support.google.com/

6) I scroll down on this page and select "google my business" and get taken to this page https://support.google.com/business/?hl=en#topic=4539639

7) I click "Get started with Google my business" and get taken to this page https://support.google.com/business/answer/6337413?visit_id=1-636259399113596321-3619023965&hl=en&rd...

8) I then click "sign up" and I get redirected once again to https://support.google.com/ !!!!!!!!!!

 

METHOD 2 - Which also results in a redirect to

1) I go to https://www.google.co.za/business/

2) I click "Start Now"

3) I once again get redirected to https://support.google.com/ (and yes, I'm signed into my google account)


Please somebody help me!
Michelle

1 Expert replyverified_user

Re: Cannot signup to Google My Business - keep getting redirected to https://support.google.com

Top Contributor
# 2
Top Contributor

 @Michelle P

what happens if using  https://business.google.com/manage ?

 

and about what GMB listing are you talking?

Please include the following with your question:
1. Full business name
2. Current business address
3. Current telephone number
4. GoogleMaps Link or GoogleSearch link

 

 

_________________________________________________________________________________

Attention: Google decided in their fathomless wisdom changing in March 2017 their system of notifications about new threads or responses in the GMB forum to a very worst behavior. This way they corrupted my workflow entirely. Don't expect I will notified about any new response by you on my posting here unless you're using the mentioning functionality on your new response - mentioning me per " @[my name]"

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Cannot signup to Google My Business - keep getting redirected to https://support.google.com

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

@Helmut Geissler - thanks so much for that link, I was having the same trouble as Michelle. I've now managed to get almost entirely through the workflow but upon verification, I'm getting 403 errors. I've tried logging out, using Chrome, Firefox, and Safari, reloading pages, etc. Nothing seems to work - any chance you've had this happen? 

 

Thanks again!

 

Jarret

Cannot signup to Google My Business - keep getting redirected to https://support.google.com

Top Contributor
# 4
Top Contributor

@Jarret B

 

on my end and using my link provided to @Michelle P I have no issues to get onto my dahsboard and also no issues to verify any listing still to verify.

 

Perhaps it's helpful to help you getting by you few screenshots of all the steps of your workflow before and while getting the 403 error.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Cannot signup to Google My Business - keep getting redirected to https://support.google.com

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hello again, @Helmut Geissler, thanks for the reply. Please find screen shots w/notes in this Dropbox folder: 

 

https://www.dropbox.com/sh/86e6hgp445l00s3/AAAu6Gf4dJxkoFOU2CYi4rD0a?dl=0

 

Those are the steps I've been talking that result in the 403 errors. Any thoughts?

Marked as Best Answer.
Solution
Accepted by topic author Michelle P
March

Re: Cannot signup to Google My Business - keep getting redirected to https://support.google.com

[ Edited ]
Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

@Helmut Geisslerand @Jarret B

 

Thank-you Helmut for your reply as well as Jarret for making me know I'm not going crazy as this is indeed not a problem only for me.

 

This morning I could actually click the initial link I posted in my thread above and successfully click the "Own this business?" link to claim it. What I think made it possible is that before going to bed last night I logged into my Google Admin console and enabled Google+. That is, @Jarret B try this:

 

  1. Login to https://admin.google.com/AdminHome
  2. Click Apps
  3. Click G-Suite
  4. Enable Google+
  5. Go to bed
  6. The next morning you should be able to claim your business (and access @Helmut Geissler 's link as posted)

Cannot signup to Google My Business - keep getting redirected to https://support.google.com

Top Contributor
# 7
Top Contributor

@Michelle P

Thanks​ for your feedback​.

Nice to know the importance​ of step five​ ;-)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Cannot signup to Google My Business - keep getting redirected to https://support.google.com

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Thank you, @Michelle P! That seems to have solved the 403 error I was getting. Appreciate the help you both have provided. =)