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Cannot change business category

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm trying since about 14 days to change the category of my business from "Computer Support Services" to "Computer Repair Services" and I got several emails from Google that they received my request and that it is under review. However, the change does not happen. Is it normal that something like this takes weeks or months to be reviewed, or what else might be going on here?

1 Expert replyverified_user

Cannot change business category

[ Edited ]
Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

The business in question is Mac & PC Computer Support Sedona:

 

https://www.google.com/maps/place/Mac+%26+PC+-+Computer+Support+Sedona/@34.8545092,-111.7953101,13z/...

 

The main reason why I want to change the category is the fact that my competitors here in Sedona all are listed as "Computer Repair Services" and they can be found when searching for "computer repair" as well as for "computer support" while my business can only be found when searching for "computer support".

Re: Cannot change business category

Top Contributor
# 3
Top Contributor

Hi @Nick D

 

the listing in question seems somehow broken.

Why?

1# https://goo.gl/maps/4HGc62aZUjA2 looks as a verified listing for a service area business with hidden address (as it shows the town name only - no address)

2# it doesn't show the specified servide area.

Main question:

Are you managing https://goo.gl/maps/4HGc62aZUjA2 in your dashboard?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Cannot change business category

Top Contributor
# 4
Top Contributor

Hi @Nick D

 

I was able to change the category of  https://goo.gl/maps/4HGc62aZUjA2 to "computer repair service"

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Cannot change business category

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thanks for helping with this, Helmut Geissler.

 

However, now the one (5-star) review that I had received just a couple of days ago has disappeared. Is there anything that you can do about this, too?