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Cannot Edit Business Details

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

When I logged into My Business page this morning I was unable to make any edits. It is grayed out and has a pad lock icon next to it. Does anyone know the reason why this could be locked?

Thank you!

laflammes google+.jpg

 

1 Expert replyverified_user

Re: Cannot Edit Business Details

Top Contributor
# 2
Top Contributor
is it about "LaFlamme's, Inc." at 87 Quaker St Granville, NY 12832 United States‎?
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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Cannot Edit Business Details

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Yes

Re: Cannot Edit Business Details

Top Contributor
# 4
Top Contributor
I will not call your phone number and you shouldn't publish it here any more - for no reason

can you please provide screen captures of the business page in question before clicking the button ""Edit" an your dashboard business.google.com/manage
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Cannot Edit Business Details

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

 

Thank you for the heads up. That was unintentional, i replied from email and it put in my signature.

 

Here is what I see before I click Edit Profile.

laflammes.jpg

Re: Cannot Edit Business Details

Top Contributor
# 6
Top Contributor
unfortunately your screen capture doesn't show the top of the page.
I'm looking for any red or yellow banner.
can you please provide the same view without a "beheaded" top of the page
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Cannot Edit Business Details

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Here are two more screen shots the show the entire top part of the screen.

 

laflammes.jpglaflammes1.jpg

Marked as Best Answer.
Solution
Accepted by topic author Robert S
January 2016

Re: Cannot Edit Business Details

Top Contributor
# 8
Top Contributor
since on the latter screen is no warning banner visible I have no idea what could causing the hassle of not being able to edit it.

I recommend to contact business support (https://support.google.com/business/#topic=4539639&contact=1) regarding this issue.
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile