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Can't respond to reviews

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

1. Massage Envy

2. 14350 N. 87th St., Suite 200

Scottsdale, AZ  85260

3. (480) 366-4149 



I'm having an issue with not being able to respond to a review. I am the manager on over 900+ GMB pages for our franchise and I keep getting the "Sending response" message when trying to respond to a review left 2 weeks ago. Any help on how to troubleshoot would be welcomed. Thanks!


1 Expert replyverified_user

Re: Can't respond to reviews

Community Manager
# 2
Community Manager
Hi Chris,

Can you let me know if you're still having this issue? It sounds like it may have been a one-off type thing, but wanted to make sure.

GMB Community Manager