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Can't respond to reviews

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Full Business Name: Cebu Guest House
Current Business Address: 211, General Maxilom Ave, Cebu City, 6000 Cebu
Phone Number: (032) 233 6010
Google+ URL:  https://plus.google.com/110332984642532606263

There's a weird thing happening in our reviews right now, as we can't reply to a review. This is isn't usual thing because we've done replying review once before. 

So basically what happens is when, I replied to a review it says "Replied!" but the real thing when I refresh the page, my review is gone.

Here's the screen capture on how I replicate the issue: http://i.imgur.com/z8sygdh.gifv

Does anybody experiencing this? 

 

2 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Vincent P
April 2016

Re: Can't respond to reviews

Visitor ✭ ✭ ✭
# 13
Visitor ✭ ✭ ✭

The issue is already fixed! Thanks @Helmut Geissler and @PriyaC for escalating this. 

View solution in original post

Re: Can't respond to reviews

Top Contributor
# 2
Top Contributor
Hi Vincent,

I can't see any reviews on the business page that you linked it. It appears that review has been removed either by Google or the original reviewer, which may explain why you can not reply to it.


Priya Chandra, Google My Business Top Contributor
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Re: Can't respond to reviews

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I'm experiencing the same problem. There's one review showing, I respond to it but then my response disappears.

Data Bakery
9090 Skillman St #182a, Dallas, TX 75243
(888) 559-5573
https://plus.google.com/+Data-Bakery

Re: Can't respond to reviews

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Our company is also experiencing this problem. I respond to a review and it says replied. Then I refresh the page and the response disappears.

Wedding Shoppe, Inc.
1196 Grand Ave, St, Paul, MN 55105
(651) 298-1144
https://plus.google.com/+WeddingShoppeInc/

Re: Can't respond to reviews

Top Contributor
# 5
Top Contributor
Hmm, this does seem a bit odd for three companies to be experiencing the same problem in such a short period of time.

I've asked my Community manager to take a look into this on your behalf.

Priya Chandra, Google My Business Top Contributor
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Re: Can't respond to reviews

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Just checked again this morning. Still can't respond to it.

Re: Can't respond to reviews

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
I am experiencing the issue for one of my clients. Tried for two days now, still unable to respond.

Re: Can't respond to reviews

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

I am experiencing the same issue as the others in this thread. I am trying to respond to a review and each time I click submit and receive a "Replied!" message, but when the page is refreshed or I go into our reviews from the "outside" the reply is not visible. 

 

Has a solution been found for this issue?

 

 

Re: Can't respond to reviews

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Nope, no fix or solution from Google yet.

Re: Can't respond to reviews

Top Contributor
# 10
Top Contributor

@Alison R & @Vincent P @David H @Darryl Q

 

I can confirm being able to replicate this issue and I also can confirm you @PriyaC  escalated thankfully the issue already to our communication manager.

 

I added to Priya's escalation enough facts & proof being able to replicate the issue.

So we now should be patiently waiting on a fix to launch by their engs hopefully asap

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile