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Can't remove a third party URL that has been added to my Google listing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

A third party (Menulog) has added their URL to my "Menu" and "Place an order" section of my Google Listing.

 

How can I get this removed?  It has happened sometime over the past few weeks and it is directing customers away from my official website and ordering site.  This is costing me thousands of $$$ and I am struggling to get Google to remove this unauthorized URL.

 

Can anyone help?  There is no option to remove or change this in the Edit My Business.  I do not know what to do.

 

https://www.google.com.au/#q=pappas+pizza

 

https://plus.google.com/+PappasPizzaThornlie

 

http://pappaspizza.com.au/ - This is my official website

 

https://pappaspizza.yqme.com.au/Menu/PappasPizzaLarge - This is my official menu and ordering site

 

How did Menulog get onto my page without my authorisation?

 

Thank you

Aaron 

2 Expert replyverified_user

Re: Can't remove a third party URL that has been added to my Google listing

Top Contributor
# 2
Top Contributor

it wasn't Menulog adding it - it was Google.

 

Contact their business supportto complain about any wrong menu page of your business (see below)

 

YOU also should read the advice @Tim Capper gave to other users as in here

Re: update restaurant menu items, pricing!! 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Can't remove a third party URL that has been added to my Google listing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I now have a reference number from Google but still no return call. In saying that, I have received 3 missed calls to my mobile that all rang once and immediately cut off from a private number. Really hoping they will sort this soon. This is costing me a lot of money and I am positive that Google will not compensate me for my losses to date.

As this has recently occurred to thousands of businesses across Australia in the past two weeks, I suspect that Google may be contacted by an Australian Government branch, the ACCC as I believe this is illegal in Australia. Essentially, Google has "hijacked" businesses Google listings across Australia diverting potential customers to a third part site who then charge the businesses anywhere from 11 to 20% or the order value. This is just unbelievable. Are Google and Menulog/Eatnow, (Now owned by Just Eat International), in this together?

Re: Can't remove a third party URL that has been added to my Google listing

Top Contributor
# 4
Top Contributor
PLease contact support again and in case they do not contact you please
provide here the case ID you seem gotten from them.

I then can try escalating your issue my channels.
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Can't remove a third party URL that has been added to my Google listing

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Thank you for your help so far. I have made contact again and the call center in India told me they would escalate, but still I have not had a call back.

The original reference number is: 7-0129000012093

Our official website is: http://pappaspizza.com.au/

Our official Menu and Place an Order online function that directs from our official website is: https://pappaspizza.yqme.com.au/Menu/PappasPizzaLarge

This current situation is extremely stressful and financially costly.

Thanks again for your help Helmut.

Re: Can't remove a third party URL that has been added to my Google listing

[ Edited ]
Top Contributor
# 6
Top Contributor

@Aaron A

 

Thanks for the case ID

 

will escalate the thread now to our communication manager

 

 

 

 

menu link issue to fix

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Can't remove a third party URL that has been added to my Google listing

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Thank you, you help is greatly appreciated.

Re: Can't remove a third party URL that has been added to my Google listing

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Hi Helmut,

It would seem as though you may have had my problem fixed for the PC version but there seems to be some errors still when using Safari on the iphone. The Menu link does not seem to work for mobile and it still has a "Place an order" tab which is still diverting customers to Menulog and Delivery Hero.

Is there some way that I can attach photos to this thread so you can view the problem?

We are almost there. Thanks again so much for your ongoing assistance.

Re: Can't remove a third party URL that has been added to my Google listing

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
[cid:8ac046b1-a733-41b7-8eba-3678a131f662][cid:d09bc580-f847-4fec-b7f5-f07e91974c2e][cid:c4776236-0a70-4991-958a-84269ce8551c]

Hi Helmut,

It would seem as though you may have had my problem fixed for the PC version but there seems to be some errors still when using Safari on the iphone. The Menu link does not seem to work for mobile and it still has a "Place an order" tab which is still diverting customers to Menulog and Delivery Hero.

Is there some way that I can attach photos to this thread so you can view the problem?

We are almost there. Thanks again so much for your ongoing assistance.




Kind Regards

Aaron Adams

0417 872 257

Re: Can't remove a third party URL that has been added to my Google listing

Top Contributor
# 10
Top Contributor

@Aaron A

 

feel free to apply the hints I posted month ago about providing screen captures.

See below:

How to add screen captures or similar to posts: https://www.en.advertisercommunity.com/t5/Basics-for-Business-Owners/How-to-add-screen-captures-or-s...
(or upload them to a public picture site - linking them to here)

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile