My Business
4.3K members online now
4.3K members online now
Follow threads that discuss the latest tips on how to get your business online… for free!
Guide Me
star_border
Reply

Can't merge double location + Google keeps showing wrong location

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Since this year, I'm trying to set up my business' Google presence, but it's not completely working. I have my business verified on Google, but it seems there's a duplicate that I can't claim ownership for and so I can't merge these locations. Other than that, I already changed the street address, but Google keeps showing the wrong location on Maps (which is kind of weird). I want to update the photos, since some of them are four years old and no longer applicable, but these are shown in the location I can't claim.

 

This is the location I succesfully claimed:

loc1

This is the duplicate I can't claim and would like to merge:

loc2

I reviewed both to double check if these locations aren't connected in some way, but they aren't, as you can see.

 

Other than that you can see the street address shows my current correct location (Heist-op-den-Berg), but the marker on Maps still shows the old location (Mechelen).

 

How can I solve these issues?

 

Thanks.

1 Expert replyverified_user

Can't merge double location + Google keeps showing wrong location

Top Contributor
# 2
Top Contributor

Hi @Leigh V

 

I have a hard time to get both of the listing as per your screenshot.

I get this one only: https://goo.gl/maps/XREyk69Rh4J2 and it seems to refer to the one of your first screen grab.

Would you please mind providing a link showing th second resulst?

 

Thank you

 

_________________________________________________________________________________

Attention: Please make sure to mention me by adding @[myname] to your responses. Otherwise the notification might not make it and your thread will go unseen.

 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Can't merge double location + Google keeps showing wrong location

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Can't merge double location + Google keeps showing wrong location

Top Contributor
# 4
Top Contributor

ok now we have this two listings (both are verified)

1# http://maps.google.be/?cid=2410539752038594684

2# http://maps.google.be/?cid=15739335851228827493

 

you can see their cid paramenters are quite different.

 

I recommend contacting business support requestion they should merge both listings (making sure you are the manager owner of which one of both listings)

I recommend getting in touch with GMB support via one of these options and ask for help in getting both merged:

Talk to a specialist

Facebook

Twitter

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Can't merge double location + Google keeps showing wrong location

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Could it be that somebody else claimed the other listing? How can I prove that I'm the owner and claim it, or is it enough to be owner of the other listing to have both of them merged together for me?

Can't merge double location + Google keeps showing wrong location

Top Contributor
# 6
Top Contributor

have you contacted business support as recommended?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Can't merge double location + Google keeps showing wrong location

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

I have, but no reaction so far.