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Can't get control of business listing.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have a customer that has a google business listing that do have access to the email.

I have gone through the procedure of asking for control and have waited 14 days.  
The web site says that they are still waiting for a response from the registered email which doesn't exist.

I am supposed to obtain control after 7 days.

 

What is my next step?