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Can't find Reviews to manage

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I was advised of a review on my business but I can't access the review to reply or comment. Can anyone advise?

1 Expert replyverified_user

Can't find Reviews to manage

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

I'm having the same issue, received an email stating I have a review. Yet when I Google my business and/or go to my dashboard, neither says I have a review. Have you figured out a solution?

Can't find Reviews to manage

Follower ✭ ✭ ☆
# 3
Follower ✭ ✭ ☆

Hello, 

 

I think you are aware of this.

Generally when you login to Google my business dashboard, there is a review tab. 

You can respond to the reviews through that review section if you have ownership/manager access to the page.

If you cannot find the new review it might be deleted/ revoked by the customer. 

I don't find any other reason that you cannot access the review. 

Here is the google support page on replying to reviews :

https://support.google.com/business/answer/6001256?hl=en

 

Thanks and best wishes

Re: Can't find Reviews to manage

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
I checked that page and it did not provide any help at all. Maybe the
customer deleted their review after writing it. I will see if someone can
leave a review and go from there.

Thanks.

Can't find Reviews to manage

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I did go here and only find one previous review.  Is it possible its on Google plus?

 

Can't find Reviews to manage

Top Contributor
# 6
Top Contributor

Nope @Ryan W

 

Reviews are never attached or shown with G+

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Can't find Reviews to manage

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

So for my google my business, I have a review notice and it is inaccurate.  I would like to reply.  But I cannot find the review.  

Can't find Reviews to manage

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

https://drive.google.com/open?id=0B6jGL5Bj74plTl85OTRkZmpzNVk  here is the notice i have.  is there a way you can check it out.  

 

Can't find Reviews to manage

Top Contributor
# 9
Top Contributor

Its kind of confusing @Ryan W

 

you get such notifications instantly and regardless the review haven been shortly later rmoved by the reviewer or filtered by Googles algos.

In bot mentioned case the reviews are not anymore attached to your listing nad you can't see it in your dashbaord anymore as well.

Actually I took a look onto your business listing and it shows just ONE review.

This however  isn't the bad one but this:

https://www.google.com/maps/place/RHINO+RESTORATION+AND+REMODELING/@43.600931,-116.3743206,11z/data=...

 

And you of course can't answer on reviews not anymore shown with or being attached to your business listing

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile