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Can't delete, claim or verify old business. New verified business will does not come up.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi. our google business page which we do not have ownership of has the incorrect address (we moved from that address a while ago)

 

Firstly I tried to edit the business address, which is still being reviewed (been 3 months now). I then tried to claim ownership of the page, and then change the address, and have the verification code mailed to us. All this did was create a duplicate business, which we were then able to verify, but the old business page with the wrong address is still up, and annoyingly it is the first result when you search our name, which I obviously I can not claim, as it is no longer our address.

 

I have "ownership" of the incorrect address page but my edits do not seem to be going through, presumably because it hasn't been verified. 

 

Business name - Partners in Performance

Business address - 15/130 Pitt street, Sydney NSW

Telephone number - 61 2 9321 0841

Google+ URL - https://plus.google.com/+PipSydney

 

 

 

1 Expert replyverified_user

Re: Can't delete, claim or verify old business. New verified business will does not come up.

Top Contributor
# 2
Top Contributor

To better understanding your issue:

 

Please tell me both addresses: the old one and the new one.

According your website http://www.pipint.com/en/contact there seems to be an actual address as below:

PO Box H52
Australia Square
NSW, 1215
Australia

Butyou mentioned  also 15/130 Pitt St Sydney NSW 2000 Australia‎ - which is the address on https://plus.google.com/+PipSydney/about too

 

Are you by any chance trying to change for https://plus.google.com/+PipSydney/about from "pit stree" to "Australia Square"  using a PO box ?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Can't delete, claim or verify old business. New verified business will does not come up.

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Helmut

PO Box H25 Australia Square NSW 1215 is our postage location, please ignore this address for now as it is irrelevant to the issue.

My issue is when searching for our business this unclaimed google business page comes up: http://imgur.com/uJmkQLh
It has the address 11/71 Macquarie, St Sydney NSW 2000, which is our old office.

I want this page either removed, or claimed under my name so I can edit the address to our actual office which is 15/130 Pitt street, Sydney NSW.

I can not verify my claim on that page because I do not have access to our old office, and changing the address then claiming it doesn't work either.

Re: Can't delete, claim or verify old business. New verified business will does not come up.

Top Contributor
# 4
Top Contributor

@Shannon K

 

I now understand your issue much better.

Its about the unverified GMaps result as per https://goo.gl/maps/2uZcrLJfUkp

And your actual correct listing for pitts street is https://plus.google.com/+PipSydney/about

 

If so 

You don't need to claim or edit the listing for the old address.

 

Just contact Business support to get the old listing marked as closed and all search results redirected to the new listing.

 

Can get in touch with GMB support via one of these options

Talk to a Specialist (https://goo.gl/tx8mNV)

Facebook (https://goo.gl/tx8mNV)

Twitter (https://twitter.com/GoogleMyBiz)

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile