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Calls from google business listing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello all

 

We have noticed that we have not received any calls from local business listings for the past 1 week. before that we receive 20 calls per week.

 

Is there any explanations why this is happening?

1 Expert replyverified_user

Re: Calls from google business listing

Top Contributor
# 2
Top Contributor

Hi @Dhivya d, how are you tracking the calls? Are you referring to the Insights data in your GMB dashboard?

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

Re: Calls from google business listing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Colan

Thank you for your reply

yes, we are tracking from GMB insights, and these business related calls
will be tracked separately from our HR department. We received this report
from our HR department.

Re: Calls from google business listing

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi @Colan

yes, we are tracking from GMB insights, and these business related calls will be tracked separately from our HR department. We received this report from our HR department.

Re: Calls from google business listing

Top Contributor
# 5
Top Contributor

Hi @Dhivya d, the GMB Insights data only shows data in 30 day blocks. I'm not sure how you would know that you were getting 20 calls per week. Can you post a screenshot of where you are seeing the data you are referring to?

 

Thanks A Lot

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky