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Callback from GMB Support

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I'm in the UK and I called the Google UK office today. I need some help and advice about my GMB listings but couldn't find a number to call. I eventually spoke to someone on the ad-words team who emailed me a link to a page to request a callback. She told me to expect a call within 2 hours. 2 hours later I sent another request. I am still waiting 9 ½ hours later and have heard nothing.

Is this normal???

1 Expert replyverified_user

Callback from GMB Support

Top Contributor
# 2
Top Contributor

actually the option to request a call back form support is broken (as far I know)

 

YOU can try Twitter or facebook based GMB support instead.

 

They are working to get the option to request a call back form support reinstated

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile
Marked as Best Answer.
Solution
Accepted by topic author Rick L
October 2016

Re: Callback from GMB Support

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank's for the advice, Helmut, however I did in fact get a call from them, from India, judging from the accent.

Callback from GMB Support

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Can you send me the link please. I have constantly been updating the page link to where I can request the call back button. Much Thanks!