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Business page suspened. 2 weeks with support no help.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My locksmith google My Business page has been suspended for at least 2 weeks now. I have dealt with support 5 times and get either no help or an email saying they cannot do anything. They say my page violates the quality guidelines. I do not see anything that is effecting the quality guidelines. My page has been up solid for a year with no issues except for in the initial beginning of when i created the page I got the common suspension.

 

This is super frustrating. If there is a specific issue I should be told about it so I can fix it. But i get nothing other than they cannot tell me what the issue is, this makes no sense. I have a legitimate business and I am loosing good business, while scammers/spammers are popping new listings up constantly and having them rank in the top 3 pack.

 

I am very stuck and very frustrated. When sitting getting no phone calls, all you can do is relate some of it to this situation. But you are stuck with no answer, no feedback and no guidance on how to fix it. It feels like the business you have worked hard on has got slapped back into time before you had much rep/visibility. I am not sure if this forum has individuals that work within Google and can get this taken care of or not, but this seems to be the only other place to get support besides the call center.

 

My Business Info:

Name: Grizzly Lock and Key

G+ address: https://plus.google.com/+Grizzlylockandkey/about

Phone: 8584440437

 

I appreciate it if anyone can help get this sorted out, Thank you.

3 Expert replyverified_user

Re: Business page suspened. 2 weeks with support no help.

Top Contributor
# 2
Top Contributor
Hi Mike

Can you provide screenshots of your dashboard page pls?

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Margaret O · Google My Business Top Contributor

Find me on · · my blog

Re: Business page suspened. 2 weeks with support no help.

Top Contributor
# 3
Top Contributor
Hi Mike,
Are there any other businesses located at your address?

One thing I would suggest is putting you office hours on your website as well, and encourage users to book an appointment versus getting a free quote.

Lastly, Call Google, try to call between 1PM and 4PM PT, you might get lucky and get as US based person.

Call Link: https://support.google.com/business/contact/business_c2c_na?hl=en&rd=1#cft=5

When on the the phone with the rep, specifically ask the to email you with the case ID, this way you have a paper trail.

Hope this helps!
Ben Fisher, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter and Founder at Steady Demand - Social SEO 

Re: Business page suspened. 2 weeks with support no help.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thank you for the response. I have still been trying google support with no success :/

In the mean time there are now 4 new listings in the top 7 with spammers today. Some have forsure even been hijacked from legit businesses as you can see they have reviews mentioning other business names that used to have that position. This is a shame.

 

Are there any google support "specialists" in this forum that can get this straightened out, or at least to let me know of the issues if any? Seems like they are randomly taking locksmiths out.

Re: Business page suspened. 2 weeks with support no help.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

@Tim Capper Just reaching out to an expert

Re: Business page suspened. 2 weeks with support no help.

Top Contributor
# 6
Top Contributor

Hi @Mike T

 

You have selected >> I serve customers at their location

 

However, your address that has been used on your business citations, seems to be used elsewhere also ?

 

Now, I am not certain, but this may be triggering it:

 

https://www.google.co.uk/maps/place/10755+Scripps+Poway+Pkwy+%23379,+San+Diego,+CA+92131,+USA/@32.93...

 

Do you know what this is ?



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Business page suspened. 2 weeks with support no help.

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi Tim,

Thanks for replying. Yes I have selected I serve customers at their location. The address I have entered in my business dashboard is my home address and I have it hidden because I serve customers at their location.

 

The address you are seeing on my citations is my mailing address. I did not enter that address in Google My Business because I know you are not allowed to, that is why I used my home address with it hidden.

Re: Business page suspened. 2 weeks with support no help.

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

@Tim Capper

Also just got off the phone with support again. This time I was told they can see a red mark next to my email. She said this means the email is what is causing the suspension.

 

I don't understand why and how that can be. My email is my business name @gmail.

She then told me I should create a new email and start over with a new business page.

Does this sound right? I don't get it

Re: Business page suspened. 2 weeks with support no help.

Top Contributor
# 9
Top Contributor
That makes no sense Mike. Call back in and ask to speak to a supervisor.
Ben Fisher, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter and Founder at Steady Demand - Social SEO 

Re: Business page suspened. 2 weeks with support no help.

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭

Thanks @Ben F ,

I tried again, as like the other times I ask for a supervisor they stumble around it. I kept asking this time. I was put on hold for a while then she said the supervisor wont be available.

 

When i use phone support i get the auto phone follow up response that it violates the guidelines.

When i use the get help button on the red banner and fill out the form, i get a generic suspended for spammy behavior.