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Business not showing up in google maps

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

My business has been verified for over a year.  When I am in the maps app (either on phone or laptop) and search "cupcakes" - my listing is the first one that comes up in the listing, however there is not "flag" on the map to show where I am and my listing doesn't show my address.  I do have my address correctly entered in business.google.com profile yet it's not showing up on the map.

 

I also noticed that in google search it comes up with city and state only for location despite the full address being correctly entered and verified in business.google.com profile.

 

Shana Cake

435 S Kansas Ave

Topeka, KS  66603

785-408-1272

https://plus.google.com/+ShanaCakeTopeka

1 Expert replyverified_user

Business not showing up in google maps

Follower ✭ ☆ ☆
# 2
Follower ✭ ☆ ☆

Hi @Kelly M

It looks like you have a Service Area Business listing. 
You can learn more about it and how to switch it back to a store-front listing here

Please keep in mind that changes like that may impact your local rankings. 

Business not showing up in google maps

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you for your reply. However those toggles are and have been correctly set since I started.

 

but the "I serve customers at my location" is indeed "on" and the "I serve customers at their locations" is off. 

 

So so it should be showing my full address as far as my side is concerned.

 

 

 

 

 

IMG_1467.PNG

 

 

Re: Business not showing up in google maps

[ Edited ]
Top Contributor
# 4
Top Contributor

@Kelly M

My own view on your issue is quite different to the one of @Sergey A

 

I have seen few  similar cases like yours

 

What I  refer to is this:

 

in Goolges MapMaker your listing comes up with a correct and its full address: 

435 S Kansas Ave  Topeka, KS  66603

 

So far so good

However  converting the MapMaker link to a GMaps link it leads us  to this link or URL:

http:maps.google.com/?cid=14672867440390391952

 

And this GMaps doesn't show the complete address anymore (just the city)

Screenshot 2017-02-08 at 19.56.39.png

 

 More badness:

for the same unknown reason it doesn't show your marker and we can't calculate the directions to your business.

Since such cases are pretty rare I have no clue how to fix this.

Will escalate this thread to my communication manager.

Hope she can forward it to appropriate folks

for my own reference only:

an other case of corrupted address for a verified listing

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Business not showing up in google maps

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

thank you!  I appreciate your help!

Re: Business not showing up in google maps

[ Edited ]
Top Contributor
# 6
Top Contributor

This is just for the record and in order to add an other very similar case (encountering it in the German Maps Forum)

 Its about this listing:

 https://www.google.com/maps?cid=18444149049967403758&hl=de

It shows the marker pretty fine but no address.

Nevertheless the user specified the address details through his dahboard as per this two screen grabs:

Bildschirmfoto 2017-02-08 um 23.25.22.png

Bildschirmfoto 2017-02-08 um 23.25.34.png

 

I  agree the two cases of @Kelly M and the German user Marcel are slightly different regardig how the two listings appear publically.

But in both cases the listings don't appear on GMaps and on Google with their specified addresses.- appearing as being SABs despite of the fact they are not specifed as such.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile