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Business listing suspended

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 

 

Hi, My google business listing has been suspended, updated photos, opening times etc and all was good. Just updated coverage to cover the whole of the UK and now my listing is suspended but cannot get back in to re edit and dont know exactly what is happening. Was all verified and everything was fine. Please help someone. 

Many thanks

Julie

 

Julie Blackmer photography

St Georges Avenue, Herne Bay CT6 8JU

+44 (0) 7903925522

https://plus.google.com/u/0/+JulieBlackmer

1 Expert replyverified_user

Re: Business listing suspended

Top Contributor
# 2
Top Contributor

Hi @Julie B

 

It looks like you're using a residential address for the business and stating that it's open 24 hours a day. You need to indicate that it's a service-area business unless you have signage at that address and can receive customers there 24 hours a day.

 

What you should do:
Change you're listing to a service area business by following the instructions here: https://support.google.com/business/answer/3038163
Then fill out the reinstatement request form here: https://support.google.com/business/troubleshooter/2690129



TomW, Google My Business Top Contributor
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Business listing suspended

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

RRising star thank you.

Unfortunately it will not let me edit the informaton. 

Please advise 

Thank you

Re: Business listing suspended

Top Contributor
# 4
Top Contributor

 Sorry @Julie B

I missed that you mentioned that in your first post. Please refer to me now as Falling Star. ;)

 

I would recommend contacting support from within your Google My Business dashboard (https://business.google.com/manage/). If you click on the three horizontal line menu icon in the upper left corner of the screen and select "Support". A menu will then drop down on the right side of the screen and it will have some options listed under "Contact Us".

 

Let me know if support is unable to resolve it.

 

Good luck,

Tom



TomW, Google My Business Top Contributor
Was your question answered? If so, please mark the post that answered it as the ‘Best Answer.’ Learn how here.

Business listing suspended

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I recently had a similar issue and the suspension notice provides little guidance as to the issue - mine turned out to be multiple locations (same address) - here a simple flag on locations would have saved a lot of angst.  Either case, double check that issue and at minimum file an 'appeal' and hopefully they will provide a less ambiguous answer.

My feeling is for all google provides and 'understands' they seem to still be feeling out the multihat roles of individuals that support and manage multiple organizations and business ventures.

Good luck.